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To remain competitive, operators must think in real time, act in real time and respond in real time - sensibly. The potential of these two functionalities working together is phenomenal. The potential to switch off customers is as great. This webinar will explore what operators are doing, what their plans are and what challenges they face.
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© 2014 TM Forum | 1V2013.5
inform innovate accelerate optimize
Real time charging accelerates multi partner servicesAlex Leslie Publisher, BillingViews
Tony Poulos Market Strategist TM Forum
Tweet about the webinar - #policymgmt
© 2013 TM Forum | 2V2013.5
Sponsors
© 2013 TM Forum | 3V2013.3
Today’s Speakers
Tony Poulos Market Strategist TM Forum
Alex Leslie Publisher, BillingViews
© 2014 TM Forum | 4V2013.5
Background
Real time convergent charging (RTCC), policy management and the effect on multi party services.
• Driven by digital services?• What do we really mean by RTCC?• Selling third party services• Charging on behalf of third
parties.
© 2014 TM Forum | 5V2013.5
The project
Real time convergent charging (RTCC) and policy management
• 67 surveys• 13 interviews• 12 weeks• 1 report
© 2014 TM Forum | 6V2013.5
The project
The respondents
© 2014 TM Forum | 7V2013.5
The results
How important is RTCC and policy management?
© 2014 TM Forum | 8V2013.5
The results
How important is RTCC and policy management?
95 percent
© 2014 TM Forum | 9V2013.5
The results
Who has implemented RTCC and policy management?
© 2014 TM Forum | 10V2013.5
The results
Those who have not implemented RTCC and policy management?
67 percent will implement both
And
61 percent of those will do so within a year
And
86 percent will integrate them
© 2014 TM Forum | 11V2013.5
The insights
Cost of real time
Example: 300 million CDRs/day
10 years ago – $5 million of hardware
Now – one server - $30,000
Source - Openet
© 2014 TM Forum | 12V2013.5
The results
Should we integrate RTCC and policy management?
© 2014 TM Forum | 13V2013.5
The results
Should we integrate RTCC and policy management?
85 percent
© 2014 TM Forum | 14V2013.5
The results
Have the drivers changed since last time?
© 2014 TM Forum | 15V2013.5
The results
What are the obstacles?
© 2014 TM Forum | 16V2013.5
Usage
© 2014 TM Forum | 17V2013.5
Usage
now
© 2014 TM Forum | 18V2013.5
Usage
In 2 years
© 2014 TM Forum | 19V2013.5
Sanity check
Where are we?
On a journey from controlto context
The potential is being recognised by the business
© 2014 TM Forum | 20V2013.5
The surprises
What are the surprises?
Operators are further forward than we guessed• OTT collaboration top use in two years
The largest operators (150 million + customers)• 87 percent have implemented• 93 have integrated
• 100 percent agree they should be integrated
© 2014 TM Forum | 21V2013.5
The insights
Beyond data
The real value lies in the homeService design head, global carrier
The real value lies in the customer insightsHead of Solutions, Smart Telecommunications
The real value lies in products not dataCIO of Robi Axiata
© 2014 TM Forum | 22V2013.5
The insights
Conclusions
“We have to think like the internet or we won’t survive”
“The goal is policy enabled billing.”
“I don’t know how you could live without it.”
© 2014 TM Forum | 23V2013.5
The insights
The journey continues (with extra impetus)
Thank You
Questions?
Alex Lesliealex@billingviews.com
© 2014 TM Forum | 24V2013.5
Q&A
Tweet about the webinar - #policymgmt
© 2014 TM Forum | 25V2013.5
Sponsors
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