Public Service 2.0 Manila June 2010

International Best Practice

Public Service 2.0Makati, Philippines

22 June 2010Laurence Millar

The state of the Internet today

Topics Citizen Expectations Service Delivery Open Government Data Cloud Computing Conclusions

Citizen expectations

Location is …. anywhere

Digital Natives…

…into the workplace

…expect to be heard

This is what I expect online..

GovernmentService Delivery

banks?

Industrial age Information age

e-sites?

Airlines?Government?

Government?

Where are you on the journey to the information age?

Government can provide similar service levels

What do Citizens want?INFORMATION

Current and up-to-date Easy to Find In plain English

TRANSACTIONS

Privacy protected Easy to Find Wholly Online

http://www.e.govt.nz/resources/research/Quant2008

Service Integration

From here….

To here…

Networked

Coordinated

Accessible

Open Government Open Data

Open Government Data

www.gvg.net.nz

Many Eyes

Swivel

Winner of AppsforAmerica2 from the Sunlight Foundation

Changing demographics

Open data

Data that is available in the “right” way:

CompletePrimaryTimelyAccessible

Machine processableNon-discriminatoryNon-proprietaryOpen reuse licence

Adapted from http://wiki.opengovdata.org/index.php?title=OpenDataPrinciples

Stop hugging your data Set it free

Government must shift….

From Retail…

… to Wholesale

Why should we free our data?

People have funded the collection of the data, and want/are entitled to access it

Public access improves quality Marginal cost of distribution is minimal Agencies do not have the resources or the

innovative skills to respond to the variety of needs/uses of the data

Increases economic and public value

How do we set it free?

Located at http://www.e.govt.nz/policy/information-data/nzgoalframework.htmland http://www.e.govt.nz/policy/information-data/framework.html

Data catalogues

Cloud Computing

First steps..

32

Cost reduction

Replace Cloud Computing

30%

0%

60%

90%

100%

Facility Cost

MaintenanceCost

Initial Cost

Save 70%

33

Time to Market

Design DeployProcure Configure

Save 60-70%

On-premise

Cloud

Japan Post CRM

• 24,000 post offices• 40,000 users• 2 months development

Apps.gov

Conclusions

Conclusions Citizens expect the same level of on-line

service from government as they get in the private sector – focus on the individual.

CIOs need to release more resources (in times of fiscal pressure) to front line service delivery that meets these expectations.

Open government data and cloud computing deliver real value for Public Service 2.0, and are also options to create more capacity for service delivery.

Questions?

Thank you

Attributions Slide 2 http://www.youtube.com/watch_popup?v=5o9nmUB2qls slide 4 http://capam.org slide 5 http://farm1.static.flickr.com/5/10691618_29b2d430fb.jpg

http://www.physorg.com/newman/gfx/news/hires/worldspoordr.jpg slide 6 http://www.flickr.com/photos/olpc/2674419974/ http://farm4.static.flickr.com/3611/3363073562_8c0f20776a.jpg

http://upload.wikimedia.org/wikipedia/commons/5/56/OLPC_pilot_Thailand_-_Ban_Samkha_05.jpg slide 7 http://lh6.ggpht.com/_tfBmKYqH1bw/Sm8uYggQl4I/AAAAAAAADQ0/wxvDAWt_z4g/s720/laptops.jpg slide 8 http://fervr.net/fervr_media/groupmedia/home/2009/02/01/actually_yes_the_world_does_revolve_around_me.jpg Slide 10 http://yeskarthi.files.wordpress.com/2008/02/03.jpg slide 11 © istockphoto.com licensed for use by Laurence Millar only slide 12 http://www.old-print.com/mas_assets/full/3161906909A.jpg slide 13 http://www.med.govt.nz slide 14 http://www.airnz.co.nz slide 19 http://www.imamrs.com/ slide 21 http://groups.google.co.nz/group/nzopengovtbarcamp slide 22 http://www.wordle.com slide 23 http://www.manyeyes.com slide 24 http://www.swivel.com slide 25 http://www.datamasher.org/ slide 26 http://www.youtube.com/v/BPt8ElTQMIgvv

http://www.gapminder.com slide 28 http://www.flickr.com/photos/gettysgirl/3537413538/ slide 29 http://www.smh.com.au/ffximage/2007/10/08/QueenVicMarket_wideweb__470x312,0.jpg

http://aquirkyblog.com/wp-content/uploads/2009/09/Wholesale.jpg slide 30 http://www.ssc.govt.nz slide 31 http://data.gov http://open.org.nz http://data.govt.nz http://data.gov.uk http://data.gov.au slides 35-37 http://www.meti.go.jp/ slide 38 http://apps.gov slide 39 http://media.photobucket.com/image/think%20ahead/montys_python/Thinkahead.png?o=2

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