Portail Cisco et Orchestration – cas d'usage et réalisations

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Olivier Cahagne, Damien GoujuSpecialized Systems EngineersData Center Solutions & Expertiseocahagne@cisco.com dgouju@cisco.com

Portail Cisco Intelligent Automation for Cloud

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• Durée: 1 heure

• Portail Cloud – 30 minutes- Eléments d’un portail Cloud- Solution Cisco Intelligent Automation for Cloud

• Démonstration – 30 minutes

• Questions et Réponses via la case de discussion “Q&A”

Agenda

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Usine + Frontal = Automatisation

Data Center

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Boutique + Usine = Cloud

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Catalogue IT-as-a-Service

Libre service

Utilisateurs

Collaboration

Data Center, IaaS / PaaS

Mobilité et BYOD

VDI Autres services

La cible d’un Cloud Entreprise

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Vu de l’utilisateur

vSwvSwitchvSwitchvSwvSwitchvSwitch

DataCenter 2

Virtualisation

Data Center 1

LAN DC

LAN DC

DCi

DATA

DATA

Utilisateurs

Clo

ud M

an

age

me

nt

Libre service

Environment ApplicatifVLANs

Subnet IP/VRFMiddlewaresSecurité/ACL

VM / Disks

IT

Portefeuille de services

Formulaires de commande

Cycle de vie

Rapports & facturation

Informations

Approbations

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Passage au portail: une adaptation nécessaire

Relation client

Gestion d’un catalogue de service

Définition des

processus•Approbations…

Reporting & politique de tarification

Multi-clients

Automatisé

Gestion de la chaine de production

Evolution des

processus

Nouvelles architecture

s

Innovation

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Bénéfices de l’approche portail

Satisfaction client

AdoptionServices ITIT puis ITUser

Approche de vente•Donner envie•Répondre aux besoins et aux évolutions

•Conseiller, orienter et contrôler

•Pilotage de la capacité et des budgets

•Communication•Simplification de la relation

Production industrielle standardisée•Agilité•Qualité•Maintenabilité•Prédictibilité•Capitalisation de l’existant•Baisse des coûts

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Points clés d’une solution de portail

• Expérience utilisateur d’achat en ligne

• Catalogue de services tarifés

• Gouvernance, règles & processus

• Gestion et tracabilité dans le temps

• Gestion des ressources

• Orchestration des déploiements

• Déploiement d’OS & d’applications

• Intégration avec les processus et outils IT

• Automatisation des actions récurrentes

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Et l’infrastructure?

The Cloud!

Le s

erv

ice

rendu

La m

aniè

rePopulations

d’utilisateurs

Processus Industrialisation

Outillage

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Pilotage de l’infrastructureTraiter la complexité au bon endroit

Virtualisation Serveurs Stockage Réseau

Orchestrateur

Demande

Scripts

Packages

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Pilotage de l’infrastructureL’importance des Gestionnaires de ressources et des APIs

Virtualisation Serveurs

Orchestrateur

Demande

Packages

Ressources virtualisées

Stockage

Gestionnaires de ressources

ServeursRéseau &

Services IPPaaS

Rendre l’infrastructure programmable: opérable par logiciel (API)

X actions X actions X actions X actions X actions

Stockage Réseau

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Solution IAC

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Cisco Intelligent Automation for Cloud

Gestion du cycle de vie

Régulation &

Gouvernance

Approbations & Contrôles

SecuritéOperations

PSI

Fourniture

Orchestration des processus et déploiement

automatisé

Utilisateurs

Suivi et gestion

Management

Portail Self-Service et Catalogue de Service Definition de

l’offre, des normes et des standards

Architecture & IT

Rapports deconsommatio

n

Chargeback ou Showback

Self-Service

Processus techniques

Processus fonctionnels

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Cisco Intelligent Automation for CloudContenus et ouverture à d’autres environnements

Unifi

ed M

anagem

ent

Eco

syst

em

Cisco Network Services

Controller

Self-Service Portal and Service CatalogCisco Prime Service Catalog

Pre-BuiltContent Packs

3rd Party Infrastructure

Cisco UCS Manager

Orchestration and AutomationCisco Process Orchestrator

Integration Framework

OpenStack AWS EC2

VMware vCloudFlexPod

SolutionAccelerators

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Gestion d’Architecture ApplicativePlatform as a Service (DevOps Solution Accelerator) roadmap

Roadmap

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Evaluation des solutions logicielles par Forrester

http://www.forrester.com/pimages/rws/reprints/document/104661/oid/1-N6X2FIhttp://gblogs.cisco.com/fr-datacenter/2013/12/04/ucs-director-et-ciac-de-cisco-dans-le-trio-de-tete-des-logiciels-de-cloud-selon-forrester/

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Critical Capabilities for IT Service CatalogGartner Octobre 2012

Service Request PortalCreate and Manage Orderable ServicesService Fulfillment Workflow AutomationService Fulfillment ReportingService-Level Expectations and Performance Norms

Service Demand ReportingCost of Service RequestsIntegration with Other Data Sources and Fulfillment ToolsIntegration with Cloud Provisioning

PMG (Service Catalog Suite v.6.5)

Cisco (Workplace Portal* v.9.3.2)

Axios Systems (assyst v.10)

CA Technologies (Service Catalog R.12.7.01)

BMC Software (Service Request Management v.7.6.04)

Biomni (Front Office Enterprise v.7.2)

ServiceNow (ServiceNow Aspen)

IBM (SmartCloud Control Desk v.7.5)

HP (Service Manager v.9.3)

USU (Valuemation v.4.2)

0 10 20 30 40

Classement des produits

Source: Gartner (October 2012)

*Cisco Workplace Portal = Cisco PSC vendu hors package Cisco IAC

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Cisco Intelligent Automation for Cloud

Démonstration

Merci.