PerceptiveLIVE 2013 - Defining the challenge

Defining the Challenge

PerceptiveLive

Isabelle SaladinPerceptive SoftwareInternational Marketing Director

Lexmark International

A Valued Partner to Businesses and Government Institutions Worldwide

Lexmark International, Inc.

Headquarters:

Founded:

Distribution:

Employees:

2012 Revenue

Lexington, Ky., USA

180 Countries

11,000

$3.8 Billion

Lexmark – customer solutions

Imaging Solutions and Services

Perceptive Software

• Printers and MFPs• Managed Print Services • Output Management

Solutions

• Content Management• Process Management• Capture Solutions

June2010

October2011

March2012

January2013c

Acquisitions/Integrations

March2013

August2013

October2013

Recognized as a Leader

Perceptive Software – progression

Capture

Content

Process

Search

Perceptive Software – progression

Capture

Content

Process

Search

Our new software offering naming

Capture and extract data through

imaging, e-forms and intelligent capture

technologies

Manage all forms of content through

their entire lifecycle

Discover, design, execute and

improve business processes

Search, find, extract, analyze and use the precise information

needed

Put processes and content into the context of your

enterprise applications

The explosion of unstructured content has left people disconnected from the information they need to complete effective processes.

The Challenge

Information is exploding

Volume and variety are expanding

Information drives business processes

Structured + Unstructured

Structured information

Key data managed by your systems of record

Structured information

Common processes managed by your systems of record

Unstructured information

Most of your information is unstructured

Digital information

Created by anyone, anywhere — in any form

Digital information

Scattered widely across many systems and devices

Paper information

Paper is a key communication tool

Paper information

Used within many processes

Paper information

Often creates waste and inefficiency

The real story

Enterprise systems missing critical digital content like photos, video, audio and more

The real story

Most companies have no idea the money or resources exhausted on printing

The real story

Processes managed in the core represent perhaps only 20% of actual effort required

The real story

Information is disconnected from people, processes and applications

Lack of visibility and control

Customer service suffers

It’s hard to adapt to change

Top and bottom lines

are hit

Your enterprise connected

Output is optimized for the time and place it’s needed

Content is instantly available at the time and place it’s needed

Manual processes are automated and integrated

Your enterprise delivers

A superior customer

experience

Flexibility for the future

Improved financial

performance

Lexmark combines technology, experience and customer intimacy to deliver innovative solutions

Why Lexmark?

A comprehensive approach

Technology ownership

Output management

Global Managed Print

Services with hundreds of

thousands of assets under

management that is

recognized by industry

experts like Gartner,

Forrester and IDC

Content management

Fast, scalable technology

trusted by organizations

worldwide to capture, manage

and access content within the

context of their processes,

applications and user roles

Process management

Powerful business process

management (BPM) software

that enables organizations to

discover, design, execute and

improve their processes

Industry experience

Customer intimacy

Industry experience

Customer intimacy

Solutions for primary, secondary and post-secondary

educational institutions to

improve admissions,

expedite financial aid and manage student records

Solutions federal, state and local

government; allows agencies to better serve constituents

and public resources

Healthcare-centric solutions for inpatient and

outpatient practices to improve scheduling,

admissions and patient finance

Solutions for high-volume, manual

processes to decrease

operational costs and risks, including

onboarding, I-9 compliance, supply chain visibility and

incident management

Solutions to streamline

processes for account opening

and loan processing, empowering branches to

collaborate more effectively with customers and central offices

Solutions to enable faster, more

informed underwriting and claims processing

while mitigating risk in support of

regulatory and audit requirements

EDUCATION GOVERNMENTHEALTHCARE RETAIL/MFGBANKING INSURANCE

Cross industry solutions, which apply to any organization. Includes solutions focused on Accounting, Human Resources and Legal departments.

BACK OFFICE

Solutions

Thank You !

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