Managing Response to Change at Agile and Beyond 2013

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Managing Response to ChangeAndrew AnnettJason Little

@akannett@jasonlittle

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http://www.versionone.com/pdf/7th-Annual-State-of-Agile-Development-Survey.pdf

Managing Response to Change @akannett @jasonlittle

What are some examples of“resistance to change”?

Discuss at your table, put shortresponses on sticky notes.

5 minutes

Managing Response to Change @akannett @jasonlittle

1995 – Kotter: 30%1998 – Turner and Crawford:  33%2005 – Procsi: 29%2008 – Mckinsey: 30%2011 – Standish Group: 34%

Change efforts have a lousy track rate.

http://www.onirik.com.au/media/Whitepapers/Cracking%20the%20Change%20Code%20White%20Paper.pdf

Managing Response to Change @akannett @jasonlittle

status quo

chaos

new status quo

transforming idea

old status quo

identity being lost

new id

entit

y be

ing

crea

ted

inte

grat

ion

&

Prac

tice

Managing Response to Change @akannett @jasonlittle

status quo

chaos

new status quo

transforming idea

old status quo

Guardians “SJ”

Artisans “SP”

Rationals “NT”

Harmonizers “NF”

inte

grat

ion

&

Prac

tice

Managing Response to Change @akannett @jasonlittle

7http://teresatorres.com/producttalk/wp-content/uploads/2013/01/ladder_of_inference.jpg

Managing Response to Change @akannett @jasonlittle

Managing Response to Change @akannett @jasonlittle

“Cells that fire together, wire together.”Donald Hebb, 1949

We are creatures of habitManaging Response to Change @akannett @jasonlittle

1010

Managing Response to Change @akannett @jasonlittle

Culture is a sum of the behaviours of the individuals who interact.

The 5 factors that shape

all social interaction.

Managing Response to Change @akannett @jasonlittle

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We need a volunteer!

http://images5.fanpop.com/image/photos/26100000/The-Shining-jack-nicholson-26184695-1200-928.jpg

Managing Response to Change @akannett @jasonlittle

Fogg Behaviour ModelManaging Response to Change @akannett @jasonlittle

Different context? Different triggerManaging Response to Change @akannett @jasonlittle

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How have you made it easy to do thingsdifferently in your organization?

What triggers did you use?spark, signal, facilitate?

Managing Response to Change @akannett @jasonlittle

Options Doing (1) Done

Become intentional about change: Simplify, Decompose

What next?

Discuss these ideas:@ akannett@jasonlittle

Learn to promote positive responses.

Managing Response to Change @akannett @jasonlittle

Managing Resistance Responses to Change

1 Understand Change

- Satir Change, Interaction and Human Validation Process Models- Type and Temperament reaction to change

2Prepare for Change

- ADKAR, interviews, cultural assessments (OCAI, Schneider), Kotter Change Model

4 Manage the Chaos

- SCARF, BJ Fogg Model, Lean Change, Complexity Thinking, STOOS

3 Trigger the Change

- “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban, Management 3.0, Beyond Budgeting

@akannett @jasonlittle http://www.agiletransformation.ca

Managing Response to Change @akannett @jasonlittle

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Managing Response to Change @akannett @jasonlittle

Thanks! Questions?

Andrew Annett @akannettJason Little @jasonlittle

www.leanintuit.com