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Pre-conference workshop at KM World/Intranets 2006
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October 30, 2006 © copyright Jean L. Graef 2006 1
Local information management:The end-user revolution
Jean G raef
The M ontague Institute
Jean.graef at montague.com(413) 367-0245
October 30, 2006 © copyright Jean L. Graef 2006 2
Agenda
- W hatis “end userdevelopm ent”
E xam ples
?W hy do it
H ow to do it
Tools & techniques
Im plications forinfo pros
October 30, 2006 © copyright Jean L. Graef 2006 3
What is it?
Amateur computing in a business setting
Alternative, not replacement, for other strategies
October 30, 2006 © copyright Jean L. Graef 2006 4
It’s not new
1979 1985 1990 1994 2001V i s i c a l c P a g e m a k e r F i l e m a k e r I n t e r n e t S h a r e p o i n t
Mashups
Public APIs
Database: Three sources
1
2 3
Blogs
Plugins/Extensions
October 30, 2006 © copyright Jean L. Graef 2006 10
Who does it?
U niversity staff
Field scientists
Telecom m uters
A n yo n e w ith a p titu d e , d e s ire , la ck o f a c c e s s to IT re so u rc e s
October 30, 2006 © copyright Jean L. Graef 2006 11
Why do they do it?
They can
M ore know ledgeable
Instanthelp on the Internet
Free orlow costdow nloadable “w idgets”
, Tools are easierto use m ore sophisticated
October 30, 2006 © copyright Jean L. Graef 2006 12
Why do they do it?
U sers m ore assertive and vocal
There are m ore like m e
M y tim e is valuable
M y needs are unique
IT has no tim e form e
October 30, 2006 © copyright Jean L. Graef 2006 13
Why do they do it?
Lim itations ofcurrentapproaches
Lack ofuserinvolvem entcauses IT failures
U serrequirem ents hard to define in advance
Too m uch spenton “change m anagem ent”
% ofadopters is too sm all
October 30, 2006 © copyright Jean L. Graef 2006 14
Why do they do it?
P roprietary solutions decay overtim e
Lostfeatures
Incom patibilities
N o support
October 30, 2006 © copyright Jean L. Graef 2006 15
How to do it
. E nd userdevelopm entvs “w aterfallm ethod”
- . U ser initiated vs usability studies
. P rototyping vs functionalspecs
“ . C heatsheets”vs userm anuals
- - . O ne on one training vs form alcourses
Definition > Analysis > Design > Coding > Deployment > Maintenance
October 30, 2006 © copyright Jean L. Graef 2006 16
Tools & techniques
D atabases , , P lugins extensions m acros
, Freew are sharew are
C om m ercialservices
October 30, 2006 © copyright Jean L. Graef 2006 17
Databases
( )S earch engine thesaurus X M L
S earch engine search from thesaurus( )calculation
( / )S ite contents textprocessing im port
Search engine thesaurus
<set> <show>indexes</show> <show>linguistic tools</show></set>
Thesaurus.xml
Search engine thesaurus
http://www.montague.com:8765/query.html?col=public&qt=indexes&charset=iso-8859-1&image.x=0&image.y=0&image=+search+
Thesaurus search
Web site contents
October 30, 2006 © copyright Jean L. Graef 2006 22
Plugins, extensions, macros
( ) Textprocessing W ord
( )C ustom m etadata W ord
Text processing
Custom metadata
Freeware, shareware
October 30, 2006 © copyright Jean L. Graef 2006 26
Commercial services
( )P roQ uest im portm etadata
( )Factiva S harepointW eb part
( )A m azon Federated search
Import metadata
Sharepoint Web part
Federated search
October 30, 2006 © copyright Jean L. Graef 2006 30
Commercial application
iR ise S tudio
A pplication sim ulator
250,000S tarts at$
R educe rew ork costs
- -R educe tim e to m arket
: , , -C ustom ers A gilent W achovia W atsonW yatt
iRise Studio
iRise Studio
October 30, 2006 © copyright Jean L. Graef 2006 33
iRise business case
October 30, 2006 © copyright Jean L. Graef 2006 34
More savings
20 , W hatifW eb application saves $ peruser 28% ?butonly use it
100,000 x .28 = 28,000 x $20 = $560,000 savings
100,000 x .80 = 80,000 x $20 = $1,600,000 savings
October 30, 2006 © copyright Jean L. Graef 2006 35
Mentored development
M ontague Institute courses
-P rojectoriented
+ Theory Lab
Interdisciplinary team s
S ee how yourdata behaves
Inform ation m odeling w ith custom Lab
W ritten specifications
Im plem entation
October 30, 2006 © copyright Jean L. Graef 2006 36
On the other hand
U sers lack the tools
U sers lack training & help
’ C ode & data can teasily be reused
Lack ofquality assurance & datastandards
October 30, 2006 © copyright Jean L. Graef 2006 37
How to support them
N ew business m odel
C om m unities ofpractice
S tandards Interfaces
materials
architect
land
financing
craftsmen
schedule
Contractor model
Marketplace model
October 30, 2006 © copyright Jean L. Graef 2006 40
Marketplace model
P rojectideas
( S pecialinterests w ood projects for)gardens
B uying guide
- H ow to guides
Interactive planners
“ G reen”& healthy tips
October 30, 2006 © copyright Jean L. Graef 2006 41
Tips
C om m unities ofpractice
+ w ritten reference tools
A llow tim e fordevelopm entactivities
R ecognition & incentives
S egm entthe “m arket”
. P rofessionalvs am ateur
“ A gile”program m ing
:// .http agilem anifesto org
October 30, 2006 © copyright Jean L. Graef 2006 42
More tips
C ultivate “boundary spanners”
Focus on the gaps
D ata norm alization & transform ation
A pplication integration
- Inter departm entalw orkflow s
Targetthe business unitm anager
, S peak business nottechnology
October 30, 2006 © copyright Jean L. Graef 2006 43
“Lite” support practices
, , S oftw are versions em bedded com m ents- non technical“cheatsheet”
S earchable supportK B foreach developer
D ata cleanup services
- U se cross platform developm enttools
M ake testfiles and com puteravailable
October 30, 2006 © copyright Jean L. Graef 2006 44
More info
Montague Institute Reviewhttp://www.montague.com/review/review.html
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