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Meeting with ATG 2013
Practices Overview and Knowledge Sharing
CONFIDENTIAL
2
Who We Are: Advanced Technology Group (atg) is a highly specialized management and technology consultancy focused on optimizing the lifecycle from customer experience to billing and revenue management (Q2C or CRM to BRM) for leading technology and new media providers.Size: 125 + Associates
Headquarters: Kansas CityUS Locations:
— Atlanta, GA— St. Louis, MO— Overland Park, KS (HQ)— Cincinnati, OH— Denver, CO— Missoula, MT
14th Year of Operation: Privately Held FirmClient Base: USA, Canada, Puerto Rico, UK
ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Company Information
3ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Mission Statement
We’re enabling the new digital economy by helping our clients accelerate innovations to market, build trustworthy revenue cycles, and deliver outstanding customer experiences. We accomplish this through a team of business and technical consultants that have unmatched expertise in customer care and billing.
atg – where innovation meets performance.
4ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Capability Overview
Customer Relationship Management to Billing & Revenue Management
Lead Generation
Lead / Opportunity
Mgt.
Quote Creation
Quote Execution
Order Request
Order Decomp.
Order Mgt.
Billing
Provisioning
Manage ContractLifecycle
Billing & Revenue Management
Provisioning & Service Management
Order Management
Customer Relationship Management / Customer ExperienceEn
terprise
Platform
s
Cloud
Enterprise
Desktop
AT
G C
apab
ility D
omain
s & C
OE
’s Quality Assurance & Performance
Information Mgt. & Business Intelligence
Information Security& Compliance
Enterprise Rationalization & System Conversion
Software Solution Center (SSC)
Software-Product-Architecture.
Systems Design& Integration
(Q2C Solutions)
Process Improvement & Innovation Solutions
Strategy, Business, & Management Consulting
TM Forum Mapping: Operational Support & Readiness, Fulfillment, Assurance, and Billing & Revenue Management Process Areas
Mobile
Delivery Management & Assurance (BRM, PPM, PMO, Program/Project Mgt., Requirements Mgt.)
5ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Specialties
Distributed Enterprise
Agile
Scale Computing
Java EE / Open
Source
Web Applications
ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Technology Sets
Core Platform Competencies• Java / J2EE Ecosystem• .NET Ecosystem• Web Applications• Web Services, Middleware
and APIs• Mobile platforms• “Big Data” – MapReduce,
NoSQL• Application Performance
Monitoring (APM) and Tuning
Frequently Used Tools• Jira• Common IDEs• Continuous Integration• Virtualization• Selenium• ITKO/Lisa• HP/Load Runner• Kettle• JMeter
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7ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
atg Agile
• We are not methodology wonks; our clients want results, not ideological purity
• We excel at leveraging the tools and best practices of many agile methodologies and applying them to the client and project(s) at hand
• Some of our favorites:– Iterative development and delivery– Test optimized development– Operations focused development– Team accountability (scrum)– Risk-driven project management– UI driven development– End user involvement throughout the process– Simplify simplify simplify
• And our very favorite:– Best people produce best results
Quality Assurance and Performance (QAP)Practice Overview
ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
9ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Solution Lines and Programs
qap
QAP Strategy & Delivery Management:– Scoping & Planning– Program Management– Measurement (KPIs & Success Metrics)
Manual Functional Testing (AG, WF, ITR):– Integration Testing– Systems Testing– End-to-End Testing– User Acceptance Testing
Automation:– Automated Regression– Automated Data Comparison– New Functionality
Load & Performance Testing:– Disparate (component)– Integrated
QA Flex Programs:– Dynamic QAP Services– Base QA Availability + Overflow– US Centric Delivery Model– Global Delivery Capability
(Rural, Near Shore, Off Shore)
10ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Capability and Accomplishments
q a p
− Acceleration: Have reduced testing cycles by as much as 93% (Up to 1500% more testing volume per hour)!
− Quality: Helped our clients achieve up to 100% deflection rates for critical and medium severity defects in production.
− Throughput: Reduced overall SDLC cycle time by as much as 40%.
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Tool Suite Expertise
∞ HP Quality Center: Test Management, Defect Management∞ HP Quick Test Pro: Test
Automation∞ HP Business Process
Testing
∞ ITKO Lisa: Service Layer (SOA) Automation Testing
∞ SeleniumHQ: Test Automation
∞ Jira: Test Management, Defect Management ∞ Apache J Meter: Load &
Performance
∞ Pentaho Kettle: Automated Data Comparison
∞ HP Load Runner: Load & Performance Testing∞ HP Site Scope Load &
Performance Monitoring
ATG’s QAP Practice leverages industry leading tools; however ATG does not maintain a formal partnership with any vendor. This promotes advocacy and flexibility, as most QA programs can take advantage of QA tool suites already procured, managed, and maintained by our clients.
12ADVANCED TECHNOLOGY GROUP | atginfo.comCONFIDENTIAL
Client Base
Select Clients Select Platform Experience
Select Partners
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