Learn How SBM is powering fluid, flexible IT service management with SSM

SERENA SOFTWARE INC.

Discussion & Demo: SBM Powered Serena Service Manager

1

May 2014

SERENA SOFTWARE INC.2

Agenda

• Welcome and Introductions

• Serena Service Manager

• Solution Demonstration

• Questions & Answers

SERENA SOFTWARE INC.

Welcome & Introductions

3

Chad HulseCustomer Success Manager

Phil HombledalSolution Architect

SERENA SOFTWARE INC.4

Serena Service Manager: Revolutionary Process-Based ITSM

SERENA SOFTWARE INC.

Serena Service Manager

5

SLA Management

Incident Management

Problem Management

Change Management

Configuration Management

Social ITVisual App Comparison

ITSM + Release Management

Reports & Dashboards

Partnered With InControl for Asset Management

6 SERENA SOFTWARE INC.

• Asset Discovery: Discover and inventory IT assets (e.g., software, hardware)

• Populate Serena CMDB• Impact analysis & visualization

• Software Usage: Analyze software utilization• Mediate out-of-compliance situations• Initiate software purchase requisition

• Asset Lifecycle Management: Track details of IT asset contracts (e.g., support, lease, warranty)

• Initiate contract review/ renegotiation• Initiate asset purchase requisition

SERENA SOFTWARE INC.

Serena Request Center

7

SBM App Publishing

Enterprise Service Catalog

Rich Request Forms

Unified Request Tracking SLA Tracking

Integrated Knowledge Base

SERENA SOFTWARE INC.8

Demonstration

RespondServiceRequest

SERENA SOFTWARE INC.9

The Serena Service Manager Difference

2. End User Easyto help drive adoption

5. On-Premise and Cloudto streamline deployment

1. Process-Based Flexibility

to reduce overall TCO

3. End-to-End Visibility

to speed issue resolution

4. ITIL Out of the Boxto follow best practices

SERENA SOFTWARE INC.

Serena Customers Orchestrate Their IT Services

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SERENA SOFTWARE INC.11

Questions And Answers

Learn more about Serena Service Manager at www.serena.com/itsm

Thank You

Serena Confidential