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Strategies to Manage Your Business Processes for Technical Communications The volume of content that technical communications managers must monitor can be enormous. In this session, Suzanne Mescan of Vasont Systems will discuss how managers can rely on a content management system to not only manage content, but also manage the business processes surrounding it.
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Strategies to Manage Your Business Processes for
Technical Communications
Suzanne MescanVasont Systems
Happy Thanksgiving!Or is it???
Happy Thanksgiving!Or is it???
Happy Thanksgiving!Or is it???
Happy Thanksgiving!Or is it???
The Reality of Publishing
• 1 product = 1 user guide
The Reality of Publishing
• 1 product = 1 user guide– X 30 products = 30 user guides
The Reality of Publishing
• 1 product = 1 user guide– X 30 products = 30 user guides– X 10 media channels = 300 user guides
The Reality of Publishing
• 1 product = 1 user guide– X 30 products = 30 user guides– X 10 media channels = 300 user guides– X 20 languages = 6000 user guides
How do you…Do it with half the staff you used to have?
How do you…Find files in the vast sea of networks and hard drives?
How do you… Find the right content?
How do you… Know what people are working on…really?
How do you… Know if your projects are on schedule?
How do you… Know if your projects are being produced thoroughly?
How do you… Know if your staff is working effectively?
How do you… Coordinate simultaneous
releases?
How do you… Coordinate remote staff?
How do you… Manage outside costs?
Project Management is…
• Planning, organizing and managing resources to meet your goals
• Measured by quality, schedule and budget parameters
• Need managerial planning and technical solutions
Build a strong core team
Experience+ Enthusiasm+ Adaptable+ Smarts+ Leadership= Strong team
Plan an organized process
Communicate with your staff
Determine what you want to measure
You can use multiple tools to manage it all…
But what’s the cost?
Content Management System: It’s not just for managing content!
Provides project
management tools
Manages business
processes
Manages multilingual
content
CMS
Multilingual content management
• Quality and consistency• Version control• Consolidated storage• Easy retrieval• Audit trails
Workflow
Business process managementin a CMS
Business process managementin a CMS
Collaborative review
Business process managementin a CMS
Translation management
Business process managementin a CMS
Notifications
Project management in a CMS
Project tracking
Project management in a CMS
Project status and projections
Project management in a CMS
Adjustments
Project management in a CMS
Detailed reporting
Project management in a CMS
Historical project information
Smart managerial planning + Relevant technical solution = Easier, integrated project management
Thank you!
Suzanne MescanVasont Systems
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