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In our latest Lander Academy we have the honor to listened to Phil Sharp Marketing Manager at UserTesting.com. He showed us “How to know what you don’t know: User Testing Unveils your Problems”
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This is what we look like
Obvious problems are right in front of us
We do a lot of this
We need real people with fresh eyes
They’ll snap us out of it
Analytics tells us WHAT happened
The WHY is important. Really important.
Why are people bouncing from this page?
Why did the B version of the A/B test win?
Why is nobody buying the product you want them to?
Why aren’t people subscribing to your blog?
The power of why (video)
The Hero Graphic Story
Make that money
Make people happy
Ugh. It’s going to take days
Or, maybe even months
And I’ll have to set up a fancy
lab
And dress like a doctor
Plus, I’ll have to recruit hundreds of
people
Keep it simple
Go to a coffee shop
Or an airport
Or use the internet
Get results FAST!
You only need 3-5
participants
You’re skeptical
Steve Krug’s Carpet Story
How to be a user testing pro
There’s a trick
How does this shirt look?
Still alive?
Enough about me.
13 things to test.
Basic website overview
Find a wireless headset you’d like
to buy
Test the competition
Search: Start further up the funnel
Hotel in Hawaii? I wish.
What catches their eye?
What do they think of the landing
page?
Navigation: Find it without using
search
Internal Search: Crucial and frustrating
Wireframes: Save time and
money
What would a chef do?
My wireframing tool of choice
Shopping Cart
What’s your email experience like?
Blog posts and infographics
Direct mail. Yes, you can even user test
letters.
Invision: You don’t even need to be tech
savvy
Let’s talk about mobile. Because it’s
different.
Ship early and often?
Nope. Ship late and infrequently.
Hooray! Research!- http://bit.ly/mobiletraps
The Shower Principle
If you can’t remember the last time you
ran a user test then it’s time to run a
user test.
Remember, THIS is what we look like
Thank you.
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