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Jive SoftwareJive SoftwareWhat’s next in collaboration
Jive Software Confidential
Quick Background Quick Background
Enterprise Collaboration Software for open organizations
Founded in 2001
Based in Portland, OR
Profitable since inception• No investment
1,500+ global customers
Growing at 75% annually
Selected Customers
Open, flexible team collaboration
Jive Software Confidential
How did Clearspace Come About?How did Clearspace Come About?
Customer Advisory Group
• Autodesk• Apple• Amazon• Encana• CWMD• Nestle• GM• CNET• Air Canada
• Conde Nast• IBM• SAP• Univ. of
Phoenix• Borland• Citrix• VMWare• Quest• Intuit
Key Messages
1. Community / openness now a priority (C-level sponsorship)
2. Need to please users while hitting business goals
3. Need flexible systems – customizable and scalable
4. Need to combine cool with powerful
5. Work with our existing technology investments
Jive Software Confidential
The Problems The Problems
Blogs
CustomerForum
KB
CMS
IM
Wiki
FileRepository
Email, calendars
Multiple point solutions
ContentHard to find, error-
prone
Duplicated effort
ProcessNo integration w/ CRM
No wiki workflow
PeopleWho knows who?
Who knows what?
Too much structure or too ad-hoc
No common rewards or reputation
Jive Software Confidential
Enterprise-class CollaborationEnterprise-class Collaboration
Jive Software Confidential
Big Picture Enterprise 2.0Big Picture Enterprise 2.0
Customer & Partner Communities
(April ‘07)
Team Collaboration
(February ‘07)
(July)
Workflow
Content
Jive Software Confidential
What’s Unique?What’s Unique?
UnifiedSingle architecture
Common functionality
Connect similar content
Content types
Unified recognition and identity
Customers, partners, employees
FlexibleScales from 3 to 3M users
Structured and ad-hoc
Open standards
Plug-in architecture
Developer source
Role-based permissions
Web Services/SOA
Integrates with portals
Leverages investments in other systems
Real-TimeNotifications (RSS, real-time,
email, workflow, private messages)
Real-time co-authoring
Routing & queuing
Group Chat
Deep presence integration
Web client & phone optimized
Contribute asynchronous content through IM Client
The only collaboration platform that is:
Jive Software Confidential
Clearspace X CustomersClearspace X CustomersCNetRed HatBank of AmericaSteornTurner NetworksRight Media/YahooIBMCognos
“Having worked for years with wikis, forums and blogs, I never thought that the three collaboration modalities could be integrated so well.”
- Carlos Caballero, Director of Online Communities, Quest Software
“Clearspace has transformed the way we work. It is our new Single-Source-of-Truth (SSoT) for documentation, specs, research and anything else related. If it’s not on Clearspace it doesn’t exist! What a fantastic piece of software!”
- Markus O. Hummel, VP of Business Operations, Ribbit Corporation
Jive Software Confidential
The Business Case for CommunityThe Business Case for CommunityLower Costs: Cost of web
resolution is 13% of a live resolution3
Gain Insights: Mine community content & Identify experts
Boost Loyalty: Participants are: • 9X more likely to revisit your site3
• 2X as loyal1 • Purchase 2X as often2
• Purchase 5X more than the avg client2
Gain Control: Communities will form around your solution whether you choose to host them or not1
1 Forrester Research2 McKinsey / Media Metrix Study3 2004 Association of Support Professionals Study
(All were using another forums solution prior to Jive)
Results MonthsClient
16x 9
6x 12
4
4
4x
4x
Jive Software Confidential
Types Example Customers
CUSTOMER-FACING
Support / Customer Communities
Developer Networks
Brand Communities
Who uses Jive with customers? Who uses Jive with customers?
AmazonAppleBEATIBCOBorlandHPNestleSAPEMCSAS InstituteNestleBBCVivendiBooz AllenEli LillyP&G
CapGeminiNASASPAWARTurnerHondaBellSouthComcastUnivisionVirginViacomPepsiVNUMerckNissanGE Siemens
Other Selected Customers
Jive Software Confidential
A Better Document SystemA Better Document System
Actions WikiWord /
File sys.Doc
Mgmt
Ease of authoring X X X
Workflow / review X X
Search X X X
Reward system X
Ratings X X
Content Mapping X X
Versioning X X X
Discussions X X
Web docs X X
Binary docs X X X
Affordability X X X
“I LOVE the idea of a STRUCTURED wiki vs. the messy mass of information that most wikis are right now.”
Sam Patterson, Borland
“100% gold star - this is the perfect way to do most documents.”
Don Jones, GM
Jive Software Confidential
Why people love ClearspaceWhy people love Clearspace
MANAGERSSee who’s working on what
Customize area how they want it
Get quick “buzz snapshots”
Understand social and influence connections
Stay connected through real-time notifications
Engage more efficiently
Stay on top of tasks
Evaluate team’s performance and contribution
USERSRewarded for value
Can Personalize their area
Makes work easier (and fun)
Sense of connection and identity
Faster feedback and answers
Quickly find help
Collaboration makes contributions even better
No bottlenecks
IT DEPARTMENTInstall and deploy in under 30 min
Incredibly easy to manage
Completely secure
Enterprise-class, J2EE
Customize in seconds
Integrate cleanly with other apps
Unified system (no department silos)
Affordable
COMPANIESHuge productivity increases
Better connected workforce
Competitive advantage
Customized for their unique business
Equip culture with progressive tools
Customer and partner satisfaction
Jive Software Confidential
Open StandardsOpen architecture, pure J2EE Out of box LDAP / AD SupportOpenSearch Standard Support
CustomizableSkinnable UI WebServices enabledRSS data access Full API for custom logicFull source code availability
Scalable/Fault-TolerantExtensive caching (soon)Full clustering (soon)
SecureThousands of customer
installationsRole-based access rights
What we mean by “open-What we mean by “open-architecture”architecture”
Jive Software Confidential
CustomizationCustomization
UI
Templates
LOGIC
Custom ActionsInterceptors/Filters
API
Plugin Points(auth, user, group)
Web Services
DATA MODEL
ExtendedProperties
FreeMarker Templates
Apply new theme to a Space, Sub-
Space or URL
Example: EA Games
Global, Space, and Sub-Space Level Interceptors or
Filters
Perform action on an object based on established rules
Example: Moderate all discussion posts
that contain the word “Scowled”
Java class level interaction with Jive API
Pre-established plugin points for authentication and authorization with
directory systems
Example: LDAP integration and WebDAV
Ability to extend the data model to store
additional data without modifying the actual
schema
Example: Pinksheets (adding stock rating to a
thread)
WEB SERVICES
SOAP BasedXML
Use Web Services capability in Clearspace
to integrate existing web-based applications
with Clearspace
Example: Expose HR based employee information in
Clearspace
Jive Software Confidential
Navigating the WatersNavigating the Waters
Small guys
Big Guys
RTC Unified SystemEnterprise features & relationships
Flexible Integration (w/ small, big guys)No lock-in (platform independent)Innovative (& use cases)Usability
Support internal & external communities
Differentiators
Open source real-time collaboration
Jive Software Confidential
Project BackgroundProject Background
180,000 downloads/month.Over 13,000 active members2006 ServerWatch winner.Only open, standards-based
RTC alternative.Enterprise Edition
Jive Software Confidential
Unified ProductsUnified Products
Discussions
Documents
Calendar
Search
SocialNetworking
Blogs
Wikis
Tasks
Workflow
Notifications Polls
Projects
RTC Team Collaboration Messaging
integration
Whiteboardand editing
Video
Voice
Conferencing
IM andPresence
Open Source Developer Source
Jive Software Confidential
Openfire: Open, Enterprise RTCOpenfire: Open, Enterprise RTC
Why IM?As ubiquitous as email.The most valuable real
estate on the desktop.The only thick client that
will survive.The future hub of
collaboration (2.0).
RTC
Whiteboardand editing
Video
Voice
Conferencing
IM andPresence
Starting Point
Just Added
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