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Product Tour
DashboardThe Dashboard gives up-to-the-minute, at-a-glance statistics regarding Issues in your system.
Submitting Tickets
To create a Ticket, Users can
simply send an email or use their
web browser to submit.
Quick PickFor common Tickets, Quick Picks predefine information and workflows, providing a valuable timesaver and ensuring consistency.
Ticket View
Whether referred to as an Ticket,
Issue, or Incident, Tickets and
their workflow can be viewed and
monitored at any time.
Process ManagementIssuetrak offers Process Management. Required workflows and processes can be implemented for the resolution of the ticket.
Customization OptionsCustomize your site easily using convenient options to manage page colors, change the browser title and upload a favicon.
Report WriterMultiple reporting options allow quick information access to those that need it.
User Defined Fields
An unlimited number of User Defined
Fields can be created. You can have
text, dropdown lists, date and large
text fields, decimal, integer and Yes/
No fields.
Knowledge Base
Create an information repository
to collect, organize, and share
organizational knowledge.
Recurring TicketsSome Tickets need to be addressed at routine intervals. Tickets can be automatically submitted on a scheduled basis through Recurring Tickets.
Global IssuesIf there are multiple Tickets about the same problem, those Tickets can be linked together and worked as one unit using Global Tickets
Escalations
Ensure that Tickets never get
abandoned. Escalation Rules
automatically take action on Tickets
that remain open or idle too long.
Custom Screens
New Custom Screens options,
including a drag-and-drop tool,
make it easy to create screens
specific to the fields you need.
Email Tokens
Create Tokens for any ticket that lie
within an incoming email using our
incoming email module.
Auto Assignments
Route Tickets automatically using
Auto Assignment Rules.
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