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© Copyright 2016 BMC Software, Inc.
HR Case Management
Alex HensonPrincipal Solutions Marketing Manager
February 2016
© Copyright 2016 BMC Software, Inc.
The workplace is changing…
© Copyright 2016 BMC Software, Inc.
Millennials and mobility are on the rise
75% Of global workforce will be
Millennials by 2030 Of workers access
documents on the go
81%
© Copyright 2016 BMC Software, Inc.
And increases in human productivity render the competition old school. Companies
with engaged employees outperform those without by
up to
202% $2.4K
Increasing employee engagement investments by
10% increases profits per employee by
© Copyright 2016 BMC Software, Inc.
Every business needs engaged employeesAccording to HR professionals,“maintaining high levels of employee engagement is the most pressing human capital challengein today’s economic environment”
Survey by the Society for Human Resource Management:Business and Human Capital Challenges Today and in the Future 2015
© Copyright 2016 BMC Software, Inc.
HR professionalssay these are the challenges…
Survey by the Society for Human Resource Management:Business and Human Capital Challenges Today and in the Future 2015
Executing HR processes smoothly and efficiently
Moving from a transactional to a transformational role
The growing complexity of legal compliance
Creating an employee-centric, service-oriented HR organization
69%
44%
41%
34%
© Copyright 2016 BMC Software, Inc.
…and the talentwar is on, so thestakes are high
33%of new hires look for
a new job withintheir first six
months
23%Quit before the end of their first
year
© Copyright 2016 BMC Software, Inc.
The business is in YOUR hands.
© Copyright 2016 BMC Software, Inc.
In one hand, a disconnected, disadvantaged workforce.
Lost annually due to employee turnover
$11B
© Copyright 2016 BMC Software, Inc.
29%Market value increase linked
to vastly improving company-employee
communication
In the other, a connected, collaborative Digital Workplace.
© Copyright 2016 BMC Software, Inc.
PAYROLLHUMAN
RESOURCES
One HR
EMPLOYEERELATIONS
• Recruitment• Benefits• Leave• Operations• Talent Management
• Investigations• Violations• Ethics & Compliance• Audits• Complaint Management
• Compensation• Total Rewards• Time & Attendance
Employees want a unified HR experience…
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…accessible through multiple channels
EMAIL PHONE APPS WEB CHAT
75%of US workers will be
mobile workers by 2020
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So HR must evolve
ADMINISTRATIVE
Task based silos
OPERATIONAL
Process-driven service centers
INTEGRATED
Employee-centric shared services
STRATEGIC
Digitally enabled business partner
© Copyright 2016 BMC Software, Inc.
This is the Shared Servicesmodel that manyare aiming for
STRATEGIC
OPERATIONALTIER 0
TIER 1
TIER 2
BUSINESS PARTNERS
CENTERS OF EXPERTISE
LINEMANAGERS
SHAREDSERVICES
LEADERSHIP
© Copyright 2016 BMC Software, Inc.
HR needs to bemore strategic…
STRATEGIC
OPERATIONAL
BUSINESS PARTNERS
CENTERS OF EXPERTISE
LEADERSHIP
© Copyright 2016 BMC Software, Inc.
…this depends onstandardizingand automatingcommonHR tasks
STRATEGIC
OPERATIONALTIER 0
TIER 1
TIER 2
SHAREDSERVICES
LEADERSHIP
© Copyright 2016 BMC Software, Inc.
HRCATALOG
HRKNOWLEDGE
SHAREDSERVICES MODEL
SECURITY& COMPLIANCE
SELFSERVICE
MULTI-DEVICE ANALYTICS SOCIALCOLLABORATION
WORKFLOWAUTOMATION
SERVICELEVELS
© Copyright 2016 BMC Software, Inc.
.
Unleash yourDigital Service CenterIntuitive self-service for the workforceand powerful case management for HR
© Copyright 2016 BMC Software, Inc.
.
Self ServiceHR catalogEmpower your employees
with intuitive access to common HR requests
© Copyright 2016 BMC Software, Inc.
.
Search for HR knowledge articlesQuickly find information and advice on HR policies and procedures
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.
Reserve HR appointments
Check availability to meet with an HR representative and book a meeting
straight from the app
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.
Protect confidential data
Keep your personal data safe withgranular control over
data visibility
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.
Get notifiedKeep track of updates to your
requests and cases withthe social timeline
© Copyright 2016 BMC Software, Inc.
.
Unified case management
Liberate your HR workers with intuitive tools that
make them moreproductive
© Copyright 2016 BMC Software, Inc.
.
Loaded withbest practice
HR templatesGet up and running fast
with standardized workflowtemplates and knowledge articles
© Copyright 2016 BMC Software, Inc.
.
Drag-and drop workflow designerStandardize common processes and introduce automation with drag-and-drop simplicity
© Copyright 2016 BMC Software, Inc.
.
Beautiful analytics
Use out-of-the-boxcontent or createyour own charts
© Copyright 2016 BMC Software, Inc.
Engage your employees with self-service
Standardize and automate processes
Unify your Digital Service Center
Gain insights with beautiful analytics
Improve data privacy and enhance compliance
If you only remember
5 things
© Copyright 2016 BMC Software, Inc.
© Copyright 2016 BMC Software, Inc.
Of S&P 500 will be replaced
by 2027
75%25%Of businesses will lose
competitive ranking due to digital incompetence by
2017
It’s time toinvest inyour digitalfuture…
© Copyright 2016 BMC Software, Inc.
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