View
792
Download
1
Category
Tags:
Preview:
Citation preview
Improving
on the web
Customer
Experience
the
in the library
in the comm
unity
david lee kingtscpl.org | davidleeking.com
flic.kr/p/7GARBa
Change
is a verb
Change
is a verb
bummer!
for Libraries
flickr.com/photos/bestrated1/2621358221/
what has changed?
flic.kr/p/8BjVG1
flic.kr/p/LqVbn
flickr.com/photos/quinnanya/5802630334
Mobilemobile firstonline first
flickr.com/photos/yourdon/3405811164/
whats she doing?
this is HUGE
also HUGE
multimedia
web
News
flickr.com/photos/thebrooklinelibrary/6930433464
flickr.com/photos/thomashawk/4958821586/
flickr.com/photos/smjb/8316078699/
ebooks
flickr.com/photos/libraryman/5052936803/
grassroots
tech
Competition
flic.kr/p/4aGa4g
Customer
Experience?
flickr.com/photos/leosoueu/7057226599/
flickr.com/photos/kbeil/6702598373/
flickr.com/photos/niallkennedy/667670285/
Why thinkabout that?
What kind of experience
are they having?
you have visitors.
right now.
flickr.com/photos/b-tal/116220689/
Improving
Customer
Experience
the
for staff
put staff first!
stop saying noflickr.com/photos/ppix/4991060059
buy the toolsthey need
flic.kr/p/9KQoQd
make it
easy
flickr.com/photos/deansfurniture5/2462980045/
touch
points
flickr.com/photos/pperdue/3573858061/
whichis it?
fix the
process
flickr.com/photos/poblibrary/2674563551/
flickr.com/photos/beavis/2425374221/
go where people gather
the tech
flickr.com/photos/shoutsfromtheabyss/6199518254
update the tech
hire professionals
design for mobile
Make mobile Easy
flickr.com/photos/opacity/3531963245/
new typesof tech!
flickr.com/photos/skokiepl/5552496451/
customersfo
r
understand who they are
social
media
which sites are
important?kexino.com
flickr.com/photos/53552950@N00/2283676770
how much
time?
flickr.com/photos/nomadic_lass/6728580615/
when to post?
flickr.com/photos/10687935@N04/3972319375/
post during work, too!
flickr.com/photos/mentalman1369/2624654120/
how often?
flickr.com/photos/71651012@N00/221051561/
consistenc
y
quickstrategies
flickr.com/photos/45810515@N03/4564135455
how to
how doyou do it?
flickr.com/photos/tofsrud/5745115520/
flickr.com/photos/34427470616@N01/121790568/
a team
flickr.com/photos/wwarby/5106781173/
just marketing!
flickr.com/photos/benandliz/96974693/
just IT!
flickr.com/photos/asimpledarksquid/2736983386/
just librarians!
Best: mix it up!
Need the Boss, too(ok - maybe not this boss ...)
flickr.com/photos/10567940@N05/3949821038/
tell people!
flickr.com/photos/wwarby/5106781173/
Awesome!!
elsewhere
flickr.com/photos/mosmanlibrary/6891829324/
your team!
meeting timeflickr.com/photos/theimagegroup/122728670/
multiple admins
flickr.com/photos/33472412@N00/1696964330/
posting goals
flickr.com/photos/ihtatho/627226315/
how to
What shouldyou share?
Compelling Content
Be relevant to your Fans
Be there for customers
Sharing!
flickr.com/photos/74998608@N00/3067514833/
Tell your story
how to
how do
you engage?
flickr.com/photos/28311604@N00/63694234/
think short
flickr.com/photos/20375052@N00/5681426/
be visual
133be visual
134
videos
flickr.com/photos/47494486@N03/5036313154/
be human
flickr.com/photos/60648084@N00/2462966749/
type like you talk
flickr.com/photos/88913244@N00/1437012378/
business casual
flickr.com/photos/98819513@N00/5658859137/
business casual
flickr.com/photos/65304769@N05/7403731050/
audience participation
ask a question
call to action
be snoopy (just a bit)
http://www.flickr.com/photos/librarycommission/5041836636/
flickr.com/photos/ohiouniversitylibraries/3507674990/
flickr.com/photos/qubodup/3582881939/
continuethe
experience
we need tobe social
flickr.com/photos/jasonahowie/8583949219/
flickr.com/photos/b-tal/116220689/
Customer
Experience
?
flickr.com/photos/90585146@N08/8222922317/
davidleeking.com
Thank You!
Recommended