Impact of ISO 9001 implementation in BSL

Impact of ISO 9001 implementation in BSL

Presented by:Biplab Mukherjee

Academic Guide Corporate GuideDr. R. Venkatesakumar Mr. S. PandaReader, DMS D.G.M.(TQM),BSL

introduction

B PROFIT

TANGIBLE-financial performance

INTANGIBLE-customer satisfaction

COMPETITIVE MARKET

quality

• Six sigma• Benchmarking• Kaizen• Lean • Quality circles• 5s • JIT• ISO

TQM

Continuous customer satisfaction; focusing on process improvement rather than reject management.

need for study

There are various tools of approaching Total Quality management. So whether implementation of ISO standards can inculcate the TQM culture into the organization or not.

7 elements of TQM

• Customer Focus• Continuous Improvement• Teamwork & Involvement• Top Management Commitment• Training & Development• Communication• Measurement & Feedback

objectives

• ISO standards TQM elements

• ISO implementation Productivity

research methodology

• Descriptive research• Judgmental sampling• Sample size=100• Primary data-questionnaire• Secondary data-company’s statistical records

research framework

• Questionnaire• Mean value of the 7

elementsObjective1

• Production & despatch• Techno-economic

indicesObjective2

group mean

Customer

Focu

s

Continuous Improve

ment

Team

work & In

volve

ment

Top m

anag

emen

t commitm

ent

Training &

Develo

pment

Communication

Measu

remen

t & Fe

edbac

k0

0.51

1.52

2.53

3.54

4.5

3.77 4.05 3.77 3.933.36

3.95 3.49

Average production for each product for the given time period(in tonnes)

HR Coil HR Plate HR

Sheet CR Coil CR Sheet GP/GC

Coil/Sheet

0

500000

1000000

1500000

2000000

2500000

1989-942006-11

1989-942006-11

Average despatch for each product for the given time period(in tonnes)

HR Coil HR Plate HR

Sheet CR Coil CR Sheet GP/GC

Coil/Sheet

0

500000

1000000

1500000

2000000

2500000

1989-942006-11

1989-942006-11

Coal to hot metal ratio:

2005-06 2006-07 2007-08 2008-09 2009-100.895

0.9

0.905

0.91

0.915

0.92

0.925

0.93

0.935

0.9350.93

0.912 0.9110.916

Oven pushing / day :

2005-06 2006-07 2007-08 2008-09 2009-10430

440

450

460

470

480

490

482473 471

452 448

Overall energy consumption(GCal/TCS):

2005-06 2006-07 2007-08 2009-10 2010-116.5

6.6

6.7

6.8

6.9

7

7.1

7.098 7.094

6.896.826

6.742

findings

• Yes, ISO standards are in line with TQM

• Productivity has improved

suggestions

• The lowest individual score was given to question no. 14.-“All employees are trained in statistical improvement techniques (e.g. #SPC)”. So it means such training is not being imparted properly and it is an area of concern.

• The lowest group score was given to ‘training and development’.So BSL has to focus more in giving training on the quality aspects.

suggestions

• Production and despatch figures of HR Coil and CR Coil shows improvement but it is not so for the other products. So focus should be on these products.

limitations

• Due to time constraints I could visit only the main departments and only a few auxiliary departments.

• Market factors also affects the production and despatch but it was not considered in the study.

THANK YOU!