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IAITAM Open iT webinar , increase technology uptake with software asset management tools.
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Copyright OpeniT, Inc. All rights reserved 1
Improve Technology Uptake & User Productivity with Software Usage Metering
Tanya Kristiansen
info@openit.com
www.openit.com
Copyright OpeniT, Inc. All rights reserved 2
The Business Sees IT Enabling Crucial Corporate Priorities
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
Copyright OpeniT, Inc. All rights reserved 3
Business Executives Have Technology On Their Agenda
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
Copyright OpeniT, Inc. All rights reserved 4
The Business Sees IT Enabling Crucial Corporate Priorities (Cont.)
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
Copyright OpeniT, Inc. All rights reserved 5
Improving IT’s Efficiency And Capacity Were The Top IT Management Priorities In 2011
May 2012 “Business Intelligence Market Trends In Asia Pacific” Forrester Research, Inc.
Copyright OpeniT, Inc. All rights reserved 6
Meter Usage to Optimize Value of IT Assets
Copyright OpeniT, Inc. All rights reserved
Improve your Decisions with Objective Usage Data
Financial/ Cost Optimization
• Reduce spending on underutilized SW and HW
• Standardize versions and tools
• Improve technology acquisition
• Lower the costs of reporting and administration
Risk/ Compliance
• Mitigate license compliance risk
Productivity/User Efficiency
• Identify power users and product champions
• Uncover training needs
• More effective communication between and within units
7 .
Copyright OpeniT, Inc. All rights reserved
Issues Considered Adopting New Technology:
• Data Conversion
• License Costs
• Features/Functionality
• Usability
• Required Infrastructure Change
• Support Costs
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Slice and Dice - Prepare for Multiple Views
Multiple views provide critical insights:
By business unit/ location
By application/ application
suites/features
By users/User-group
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Deployment - Require the target user base to use the new technology by a set date.
Adoption - Each user or organizational unit has the option to use the new technology or not.
Strategies for Holistic Implementation Programs:
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Deployment
• Strong communication of vision by Senior Management
• Identify success metrics for organization
• Use deployment team to program manage implementation, development of expert users, training and support
• Reward organization and individuals
Copyright OpeniT, Inc. All rights reserved
Adoption
• Strong communication of vision by Senior Management
• Permission by Senior Management to use new technology
• Identify targeted KPIs for successful adoption
• Use technology adoption team to program-manage implementation, user community building, internal marketing, training and support
Copyright OpeniT, Inc. All rights reserved
License User Metrics
Needed to support Key Performance Indicators (KPIs), measuring the success of both program performance and business performance throughout implementation.
Copyright OpeniT, Inc. All rights reserved
Metering Software Usage During Implementation allows you to:
• Monitor programs effectiveness.
• Measure key performance indicators (KPIs).
• Reduce the loss of productivity during the switch.
Copyright OpeniT, Inc. All rights reserved
Real-time Dashboard to support Progress
Copyright OpeniT, Inc. All rights reserved
• Total License Usage per Product, Feature Version, Location, Total Active Time (Elapsed time) and Number of Unique Users
• Concurrent License Usage (Maximum, Minimum or Average) per Product, Feature Versions, Feature Name, as well as Available Licenses at any one time
• Trend License Usage per Application (target growth rate per product, feature etc.)
• Compare Active vs. Inactive Usage per Application
Sample Usage Metrics to support KPI
Copyright OpeniT, Inc. All rights reserved
Monitoring License Usage to be Able to:
• Identify Power Users
• Build a strong user community
• Identify users that are reverting to the old system to get their job done
• Reduce productivity loss during the switch.
Copyright OpeniT, Inc. All rights reserved
Zoom in to See How and Why...
18 Open iT, Inc. All rights reserved.
Copyright OpeniT, Inc. All rights reserved
Identify Power Users
Copyright OpeniT, Inc. All rights reserved
Build a Strong User Community
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Support the Different Stages
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Document Weekly Progress
10
20
30
40
50
60
70
80
90
Max.
Lie
nse
s In
Use
New Version Usage By Region
West
East
South
North
Corporate
Combined
Copyright OpeniT, Inc. All rights reserved
Conversion of Old Version Users to the New Version Users
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011
Percentage of Total Usage Over Time - Old Versus New
New Version
Old Version
Copyright OpeniT, Inc. All rights reserved
Open iT Company
• Independent software vendor, founded in 1999. Financially solid, debt-free company with branches in North America, Europe and Asia.
• Meters usage of software applications and licenses, with globally deployed, dynamic use models including concurrent licensing and pay-per-use agreements.
• Meters hardware usage to support optimization and usage-based chargeback models.
• Key business value includes: recycling unused licences, cost optimizing for IT procurement & operations, increasing user productivity.
24 .
Copyright OpeniT, Inc. All rights reserved
Global Hub for Collection & Distribution of Usage Data
Open iT, Inc. All rights reserved.
Copyright OpeniT, Inc. All rights reserved
www.openit.com +1 281 599 3400 info@openit.com
Copyright OpeniT, Inc. All rights reserved 27
Grouping of Concurrency - Group
Copyright OpeniT, Inc. All rights reserved 28 Open iT, Inc. All rights reserved. 28
Enable Pay-per-Use Agreement for Peak Usage
Base payment includes “free” usage up to a limit; only pay for extra usage. Flat fee if over a certain level.
Copyright OpeniT, Inc. All rights reserved
Active and Inactive License Use
Automatic reclaiming of licenses
Copyright OpeniT, Inc. All rights reserved
Which License Managers are supported by Open iT? A-J K-P Q-Z
ABAQUS LAMSTAT RAVEDV
AGILENT LGCIO RAYMAP+
ANSYS LmGpLink RECALL
Avanti LOGEDIT SCM_MACROS
BASINMOD LSF SCM_SUITE
BENTSUB Magma SDE
BHA Mathworks SEIS2D
CATIA ME2CPUADD64 SEIS3D
CASINGSEAT MENTOR SEISCUBE
CEMENT MEPIPEADD64 SIMULIA
CFWAC MEREMOTCOLLAB SIVA+
CFWPLAN MEREMOTSESSION SLIPR+
CFWSURV MEWBPLANNER SPECDECOMP
CFX MISC FEATURES STRAITMAGIC
CRITICALSPD NORSAR STRATUTILS
DATALOAD NOTEBOOK STRESSCHECK
DELMIA Novas STRTWRKS
DFWDRILL OEDT STUCKPIPE
DMADV OEDTPRO SURGE
DMBASIC OPENJOURNAL SV_MAIN
DRILLVIEW OPENSPIRIT Synchronicity
DRILLVIEW_KM OPENVISION Synopsis
DSS OPENWIRE_MASTER SYNTOOL
DSVIEW OPENWIRE_PIPELINE TDQ
DT3DV OPENWORKS TEMISPACK
DT3DVPRINT PAL Tmald
DTEXPLORER PARADIGM TORQUEDRAG
DTEXPRESS PDT_BASIC TRACPLANNER
DTGUI PETEC UNIRAS / AVS
DTINTERPRETER PETREL WCCASING
EARTHCUBE PETROWORKS WCDRILL
ECLIPSE POSTPAL WCMULTAX
EDM POSTSTACK WCPROD
ENOVIA POSTSTACKESP WCTUBE
ESI_COMP POWERJOURNAL WELLCAT
FAPS PRECISIONTARGET WELLCONTROL
Fluence ProMAGIC_connect WELLMGR
FMP PROMAX_3DVIEW Windriver
FORTE PROMAX3D WLBRPLNR
FSTTRK PROMAX3DUI WSFUSION
FZAP PROMAX4D XDF
GEOFRAME PROMAX4DUI ZAP
geoprobe PROMAXMVA ZCL
geoprobe64 PROMAXMVAUI ZFULL
GMI_IMAGER PROMAXVSP ZMAPPLUS
GOCAD PROMAXVSPUI ZMS
gpvolseq QUIKCDP+ 3DVIA
gpvolseq64 QUIKDIF+
HYDRAULICS QUIKRAY+
JASON QUIKVSP+
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Copyright OpeniT, Inc. All rights reserved
How does Open iT track licensed and non-licensed application usage?
For licensed applications, there is a good mechanism to track usage accurately, as described below: OpeniT collects data from various sources:
• License managers such as FlexNet, IBM LUM, Sentinel/Abacus
• OS kernel (also Citrix Metaframe and Windows Terminal Servers)
• Application level wrapper
• The network (Oracle, internet services, Keyboard/Mouse in X)
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