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With over 50% of today’s travellers choosing to book online instead of over the phone, it's impossible to ignore the need for online reservation software. But with so many options out there, how do you find one that suits your tour or activity business? Here's what you need to know about choosing the right kind of online booking software for your tour or activity business.
Citation preview
How to choose an
ONLINE BOOKING SOFTWAREfor Tours & Activities
sales@rezdy.comwww.rezdy.com
If you’re a tour operator who wonders whether you really
need an online booking system...
If you’re a tour operator who wonders whether you really
need an online booking system...
STOP
If you’re a tour operator who wonders whether you really
need an online booking system...
STOP WONDERING
Over 50% of today’s travelers choose to book online
instead of over the phone
NO BOOKING SYSTEM?
Over 50% of today’s travelers choose to book online
instead of over the phone
Over 50% of today’s travelers choose to book online
instead of over the phone
NO CHANCE.
BUT
BUTMany booking systems are for
other kinds of businesses
BUTMany booking systems are for
other kinds of businesses
accommodations
BUTMany booking systems are for
other kinds of businesses
accommodations
salons
BUTMany booking systems are for
other kinds of businesses
accommodations
salonsgyms
Yours need to meet the complex needs of a tour or
activity business
Yours need to meet the complex needs of a tour or
activity business
scenic flights
Yours need to meet the complex needs of a tour or
activity business
scenic flights
guided tours
Yours need to meet the complex needs of a tour or
activity business
scenic flights
guided tourswhale watching
Yours need to meet the complex needs of a tour or
activity business
scenic flights
guided tourswhale watching
cycling tours
Yours need to meet the complex needs of a tour or
activity business
scenic flights
guided tourswhale watching
cycling tours kayaking
Yours need to meet the complex needs of a tour or
activity business
scenic flights
guided tourswhale watching
cycling tours kayakingshuttle & transport
Use these 3 steps to find the perfect online booking
system for your business...
step 1:
step 1:
Know the costs involved
PAID vs. FREE
PAID vs. FREE
PAID vs. FREElimited
PAID vs. FREE
basic
limited
PAID vs. FREE
basic
not the best user experience, for you or customers
limited
PAID vs. FREE
PAID vs. FREE
flexiblefeatures
PAID vs. FREE
flexiblefeatures
customer support
PAID vs. FREE
flexiblefeatures
customer support
convenient for you & customers
So if you want the features necessary to
save time + make money
PAID > FREE
So if you want the features necessary to
save time + make money
Think aboutCOST FACTORS
COST FACTORS
setup + training
COST FACTORS
setup + training licensing cost(fixed fee or commission)
COST FACTORS
setup + training licensing cost(fixed fee or commission)
support
COST FACTORS
setup + training
supportlicence per
user
licensing cost(fixed fee or commission)
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
monthly rate
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
predictable
monthly rate
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
helps you scalepredictable
monthly rate
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
monthly rate
predictablehelps you
scale not dependent
on bookings made
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
only pay when get bookings
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
only pay when get bookings
costs more as you grow
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
only pay when get bookings
costs more as you grow cost changes
every month
FIXED FEE(set fee per month)
vs.COMMISSION
(percentage of profit)
only pay when get bookings
costs more as you grow
better if just
starting out
cost changes every month
step 2:
step 2:
Decide whichfeatures you
want
Basic Requirements
Basic Requirements
Web-based (in the ‘cloud’)
Basic Requirements
Web-based (in the ‘cloud’)Real-time booking
Basic Requirements
Web-based (in the ‘cloud’)Real-time bookingPayment options (PayPal, credit card, bank transfer, deferred payment processing, cash)
Basic Requirements
Web-based (in the ‘cloud’)Real-time bookingPayment options (PayPal, credit card, bank transfer, deferred payment processing, cash)
Visual calendar
Basic Requirements
Web-based (in the ‘cloud’)Real-time bookingPayment options (PayPal, credit card, bank transfer, deferred payment processing, cash)
Visual calendarCurrency & language settings
Complex Requirements
Complex RequirementsEmail customization
Complex RequirementsEmail customizationSMS & email automation
Complex RequirementsEmail customizationSMS & email automationDetailed sales reports
Complex RequirementsEmail customizationSMS & email automationDetailed sales reportsResource management
Complex RequirementsEmail customizationSMS & email automationDetailed sales reports
Voucher & promo codesResource management
Complex RequirementsEmail customizationSMS & email automationDetailed sales reports
Voucher & promo codesDistribution channel management
Resource management
step 3:
step 3:
Assess the softwarevendor
option 1:
Custom-built software
PROS
PROS
Designed to exact needs
PROS
Designed to exact needs
Totally in your control
PROS
Designed to exact needs
Totally in your control
You can create custom features
CONS
CONS
VERY expensive
CONS
VERY expensive
Your job to maintain it
CONS
VERY expensive
Your job to maintain it
No 24/7 support
option 2:
Ready-made online booking software
PROS
PROS
Quick to set up & get going
PROS
Quick to set up & get going
MUCH more affordable
PROS
Quick to set up & get going
MUCH more affordable
Dedicated to system maintenance & support
CONS
CONS
Can’t create custom features (but can suggest them)
CONS
Can’t create custom features (but can suggest them)
Some vendors have commission-based pricing
The most important thing to remember?
The most important thing to remember?
TAKE
The most important thing to remember?
TAKE YOUR
The most important thing to remember?
TAKE YOUR TIME
Take free trials
TAKE YOUR TIME
Take free trials
Evaluate each system
TAKE YOUR TIME
Take free trials
Evaluate each system
Talk to their customers
TAKE YOUR TIME
A software that manages your bookings is central to the success
of your business
A software that manages your bookings is central to the success
of your business
DO
A software that manages your bookings is central to the success
of your business
DO YOUR
A software that manages your bookings is central to the success
of your business
DO YOUR RESEARCH
Download this guide for complete tips:
ABOUT REZDY
ABOUT REZDYRezdy is a powerful online
booking software for over 600 tour operators worldwide
ABOUT REZDYRezdy is a powerful online
booking software for over 600 tour operators worldwide
Want to learn more?
Get in touch!
Get in touch!
sales@rezdy.comwww.rezdy.com
Aus: +61 (0) 2 8244 3060USA: +1 415 655 1633
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