How To Build Your AI Powered Customer Service Strategy

Build your AI powered Customer Service StrategyLinda Crawford CEO, Helpshift, Inc

Helpshift Delivers AI and Bot-powered Omnichannel Customer Service on 2B+ Devices

100M+MOBILE ENGAGEMENTS

5,000+ACROSS DOMAINS

600M+MAU

CUSTOMERS

INVESTORS

Current Service Landscape

Your Customer's Service Journey Today

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FAQs

SUPPORT QUESTIONS

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Human-Assisted Customer Service Is Expensive

LIVE CHAT $5MESSAGING $1

CALL CENTER $12PER CALL

VIRTUAL AGENT <$1

SELF-SERVICE $0.10

$1.4TSPENT EVERY YEAR

AI-Powered Customer Service

What is AI? Tech to help machines imitate human behavior.

AI is reshaping customer care

$1.1TBY THE END OF 2021

Source: IDC ReportThe economic impact of AI

Automate handling routine queries

Classify and route issues to the most

qualified agent

Spot trends and identify potential issues in your

product or service

Improved customer satisfaction

Reduce Operating Costs

Increase revenue

Customer Service In The AI-First Era

Build your AI-powered service strategy

Strategy Chatbots and virtual assistants to serve as gatekeepers for critical channels

Solution: Get Bots Today & See ROI TonightAnswer bot

Instantly respond with articles from your knowledge base and

deflect issues.

Get Info bot

Automate routine information collection and save agents’ time

and energy.

CSAT Bot

Automatically request feedback.

Strategy Enable high-complexity, low-automation tasks to be more automated or less complex

Solution: Create Your Own Bot Army

Strategy AI can have a profound impact on your agents and operations

Solution: Supercharge Your Agents & Scale Support Operations

Agent Suggestions Tagging and Routing

Impact of AI-Powered Customer Service

Efficient Operations

Engaged Agents

Happy Customers

Helpshift is available on the App Exchange

Fully-integrated

No agent training necessary

Manage case interactions from within the Salesforce console

Helpshift Powers Customer Services in a World that is Smarter and Connected

Now

SMART DEVICES

2000s

MOBILE

90s

EMAIL

70s

PHONE

Thank you Meet Helpshift

Booth #2015 @ Customer Success Expo

http://www.helpshift.com/dreamforce17

sales@helpshift.com