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Jump to the Cloud?How the Most Heavily Regulated Industries are Navigating the Transition to Cloud Computing
Common Misconceptions About Cloud Computing
How to Sunset Older Fax Systems With No Downtime
Q&A
How Businesses Leverage the Cloud Today
How Cloud Fax Improves Efficiency, Privacy and Compliance
Cyber Hacking Risks Inherent in Fax Systems
Agenda
Law Firms Are Moving Their Work to the Cloud-based Productivity Software Like Microsoft® Office
365…
World Leader in Digital Faxing
…storing data, collaborating and transmitting client information via the
cloud
This transition is recommended by the
Financial Services Firms Are Using the Cloud for Several Key Functions:
Credit-cardand processing
Corebanking
Marketingand CRM
Manufacturing CompaniesAre Undergoing a “Revolution” in at Least
10 Ways, Due to Cloud Computing:
Source:
1. Analytics and business intelligence
2. Online supplier portals
3. Designing in services
4. Accelerating product development
5. Managing channels from the cloud
6. Cloud marketing automation
7. Automating customer service
8. Content management platforms
9. Cloud ERP strategies
10. Cloud-based HR management
MISTAKE:Not properly researching cloud
providers…
Source:
• Can they handle your on-demand bandwidth needs?
• Do they have policies to protect your data in transit and at rest?
• Will they help you reach your compliance goals?
• Do they have Disaster Recovery protocols?
MISTAKE:Not starting small…
Source:
• Don’t try to move all operations and systems to the cloud at once.
• Start small — with something easy, like faxing.
• Any hiccups in the cloud migration will be limited to a single system.
MISTAKE:Ignoring cloud geography…
Source:
• Make sure your cloud provider has multiple data centers — preferably across regions — for redundancy in case of natural disaster
Fact:
“Cloud-based services often have better security than all but the largest law firms can support.A dedicated cloud provider can offer the most up-to-date operating systems, enterprise-grade firewalls and frequently updated patches and anti-virus software to thwart the constantly changing approaches that sophisticated hackers develop.”
Misconception:Using the cloud could violate Model Rule 1.6
Model Rule 1.6:Lawyers must must protect the confidentiality of their client information.
Fact:
“Many states have weighed in on the use of cloud computing. Those that have spoken up so far have allowed cloud computing.”
Fact:
According to the safeguards on customer data specified in the federal regulation GLBA, cloud-based data storage a viable option — as long as the data is secured 24/7.
Gramm-Leach-Bliley ActGLBA
World Leader in Digital Faxing
14%of respondents to an ABA tech survey said their law firms had experienced a security breach or theft this year.
Source:
World Leader in Digital Faxing
Source:
“Our external-facing Internet sites are probably getting hit 400 to 500 times a week” by third-party bots or denial-of-service attacks. “That kind of activity is the new normal and it’s hitting everybody.”
— Lorey Hoffman, CIO at law firm Goodwin Procter LLP
Older Fax Infrastructure Isn’t Secure
• Desktop fax machines also provide no document “chain of custody” for audit purposes
• Inbound faxes, routed by administrative assistants or other personnel, can trigger confidentiality or compliances issues
• Fax servers do not effectively encrypt data
• Due to storage limits, fax servers often need to be purged of electronic files, often requiring printing hardcopies of stored faxes — also not secure
• Desktop fax machines risk paper copies viewed or taken by unauthorized personnel
How Cloud Faxing with eFax Corporate Improves Efficiency, Confidentiality and
Responsiveness
Eliminates fax infrastructure and associated IT burden and capital expenditures
Frees up IT resources for other tasks or forward-looking projects
Integrates with your existing data systems and even MFDs
Enhances security data-privacy compliance (HIPAA, SOX, GLBA)
Guarantees system reliability,
scalability and uptime SLAs
Makes faxing as easy as using email or visiting a website
Eliminates interoperability issues common to VoIP / FoIP fax migrations
Specializes in fax infrastructure so you don’t have to — and removes all fax-related headaches
Why Cloud Faxing Makes Sense: Legal Industry
This law firm had 19 locations and fax servers across several of them — a heavy capital outlay and overhead to manage their faxes. They also had difficulty keeping faxed documents confidential and in easily retrievable storage— important for auditing, billing and compliance.
Eliminates the need to manage onsite fax servers
Reduces capital outlays for fax hardware, licensing, etc.
Improves client confidentiality and compliance with Model Rule 1.6
Cloud Faxing:
Why Cloud Faxing Makes Sense: Financial Services
This financial-services company faced fax-server failure and downtime, often relating to maintenance or upgrades. They needed a more reliable fax infrastructure.
Enabled the firm to redeploy IT resources spent dealing with fax server issues onto more forward-looking initiatives
Stopped the firm’s complaints from clients who were not receiving expected faxes
Improves client confidentiality and compliance with GLBA
Cloud Faxing:
Why Cloud Faxing Makes Sense: Manufacturing
This manufacturing firm used fax for many of its critical communications — purchase orders, change orders, invoices, blueprints, etc. But its fax infrastructure consisted of desktop fax machines scattered throughout its plant and offices. This made it difficult to know immediately every time a new fax came in, and to react or respond quickly.
Sped the firm’s response to time inbound faxes — because employees received the fax documents by email.
Saved time and resources spent by clerks filing and searching for paper faxes— all faxes were automatically archived online.
Improved the firm’s customer relationships.
Cloud Faxing:
Why Select eFax Corporate as Your Secure, Compliant Online Fax Solution
Compliance& Audit
ScalabilityInfrastructure
Redundancy& DR
SecurityProtocols
VolumeRequirements
How Old AreYour Fax Servers?
Business Model& SLAs
What AreThe Features?
FinancialConsiderations
Where DoesIt Hurt?
Internet
Unparalleled Cloud Fax Infrastructure
30+ Worldwide Colocations
PSTN – SIP Trunk on Redundant Internet Fiber Circuits
TLS Outbound
Secure TLS Inbound
Built on N+1 Network, Systems and Hardware
Business Continuity
Disaster Recovery
24/7/365 Monitoring
24/7/365 Tech Support
Southeast
SouthwestSouthwest
Canada
Europe
Northwest
No hardware, software or dedicated fax lines to buy, install, maintain, or upgrade.
Choose a number from 4,600 cities, or a US toll-free number.
Scalability is a snap, with virtually unlimited capacity and bandwidth-on-demand.
The network is multi-redundant, for enhanced security and reliability.
There are continual technology upgrades and 24/7 system support.
From single-user deployments… to multiple users across a business…
to customized application faxing, our solution:
Helps automate client business processes and
workflow.
Delivers a strong ROI. Enhances employee productivity.
Improves relationships with
customers and suppliers.
Summary: Why eFax Corporate
Recommended