How a unified communication platform can support real-time collaboration, productivity and...

HOW A UNIFIED COMMUNICATION PLATFORM CAN SUPPORT REAL-TIME COLLABORATION, PRODUCTIVITY AND EFFICIENCY ACROSS YOUR ENTIRE

ORGANIZATION

WHO AM I TO BE TALKING ABOUT THE ROLE OF LYNC, STRATEGY, & INTRANETS?

ABOUT ME & NLC

NLC VIDEO

WHY NLC’S DEFINITION OF “INTRANET” IS MORE THAN

SHAREPOINT?

SPEED

3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW

COMPLEXITY

3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW

CULTURE

3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW

BACKGROUND ON NLC AND ENVIRONMENTAL AND SYSTEMIC CHALLENGES WE TRYING TO

SOLVE

LETS LOOK AT TWO VERY DIFFERENT PERSPECTIVES OF OUR DIGITAL WORLD

ONE.

I.T. INVESTMENT LEVELS AS A PERCENTAGE OF THE U.S. ECONOMY HAVE REACHED A

14 YEAR HIGH.Neochange, Inc 2012 Adoption Insight

CONTRAST THAT MESSAGE

WITH THIS

ENTERPRISE SOFTWARE EFFECTIVE USAGE RATES HAVE STALLED AND END-USER PRODUCTIVITY LOSS IS

AVERAGING 17%Neochange, Inc 2012 Adoption Insight

FRIDAYS OFF!YAY FOR US …

US?WHERE DOES THAT LEAVE ALL OF

Toronto | Ottawa | Calgary | Regina | New York | Brazil

COMMUNICATE

WHAT WE HAVE IS A FAILURE TO

CHALLENGE

THE POTENTIAL OF TECHNOLOGY VS. THE ACTUAL USER NEEDS & ABILITIES

CONNECTIONS

WE WERE KEENLY AWARE OF THE POTENTIAL BENFITS OF INTEGRATED COMMUNICATIONS & ENHANCED

TEAM COMMUNICATION

BUT I WAS ALSO KEENLY AWARE THAT WE NEEDED TO SOLVE ONE MAJOR AND GROWING PROBLEM

QUESTIONS

I BEGAN ASKING THE QUESTION WE ASK OUR

CLIENTS WHEN WORKING FOR THEM

1.WHAT’S THE BUSINESS PROBLEM ARE WE TRYING TO SOLVE?

2. IT IS REALLY “SOLVABLE”?3.HAVE WE TRIED BEFORE TO SOLVE

THIS PROBLEM WITH TECHNOLOGY?4.WHAT ARE WE MEASURING TO KNOW

FOR SURE?5.DO WE HAVE A PLAN ON HOW TO GO

FROM HERE TO THERE?6.PERFECT, TIMELINE, COST – PICK ONE

Measuring Outcomes

Who Participated? How Often?

36

Team Lead19%

Sales/Marketing/Com

28%

Team Members

44%

Executives9%

Never publish

47%

Frequent publishers

16%

Moderate publisher

16%

Infrequent participants

21%

Measuring Outcomes

37

What Did They Say?

Knowledge inflow33%

Corporate news/updates

12%

Social info32%

Locating internal expertise23%

“Trends in online giving in the US. Big spike at end of year and really significant growth 2007 vs. 2009. Avg. dollar value of online gifts is higher than traditional channels as well.”

“NLC just launched FAST on MSN.ca --Congrats to John and his team, amazing work!”

“Personality traits of Mac people vs. PC people: which one are you? http://blog.hunch.com/?p=10124."

“Customer is looking to build a vendor management template for SharePoint. Do we have anything that could jump start his process?”

MONTH OF JULY

• 44,000+ INSTANT MESSAGING MESSANGES EXCHANGED

• OVER 344 HOURS OF AUDIO CALLS AMONG NLC STAFF

• OVER 5 HOURS OF VIDEO CONFERENCING BETWEEN NLC STAFF

• 56 FILE TRANSFER SESSIONS• OVER 300 APPLICATION / DESKTOP

SHARING SESSIONS

KEY LEARNINGS

1. BE PREPARED TO BE UNPOPULAR AND RUTHLESS IN YOUR RESOLVE TO “SOLVE A PROBLEM”, NOT “ALL PROBLEMS”

2. DON’T INVENT PROBLEMS – FOCUS ON THE BIG ONES

3. ALMOST EQUAL EFFORT NEEDS TO BE APPLIED TO ENSURING EFFECTIVENESS AND ROI AS TO DEVELOPMENT.

Shannon RyanPresident and Co-founder

shannon@nonlinear.ca 416.203.2997 ext. 225

QUESTIONS?