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In the presentation at the Mobile Voice Conference on April 22-23, 2010 in San Francisco, Voxeo's John Amein spoke about
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HOSTED OR PREMISE . . .
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
HUNDREDS OF SOLUTION PROVIDERS
Unique Voxeo Perspective
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THOUSANDS OF END CUSTOMERS
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Born in 1999 as a Hosting Provider
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2000 Mission: Make it easy to build and deploy applications for the phone
2010 Mission: Make it easy to create and deploy communication applications
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
How We Made It Easy
No capital expenditure
200 ports of capacity, burstable to 1000 including speech recognition
100% Uptime Guarantee
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Free 24x7 support when developing
Free phone numbers when developing
Free minutes when developing
Starting commit of only $500 per month
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
But, Customers Wanted More
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I’d like a premise solution.
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Are You Sure?
No capital expenditure
200 ports of capacity, burstable to 1000 including speech recognition
100% Uptime Guarantee
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Free 24x7 support when developing
Free phone numbers when developing
Free minutes when developing
Starting commit of only $500 per month
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 7
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
1. Security
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“I canʼt let the data leave my secure area.”
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
2. Network Complexity
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“I need to be locally connected to my phone and data network.”
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
3. Total Cost of Ownership (TCO)
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“Hosting is becoming too expensive for us.”
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
On-Premise Model
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Equipment is a fixed cost regardless of minute volume
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
So We Made a Premise Product
Five-minute Install
Two ports for free
Runs on a laptop yet scales to hundreds of ports per server
Windows or Linux
Automatically joins several machines in a network with single management console
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Prophecy
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Look Deeper into TCO
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1. Network Connectivity, including transfers or bridging
3. IT Staff
4. Assume Evenly Distributed Call Traffic
2. VoiceXML Hardware & Software
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Compare the Three Year TCO
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Hosting Premise
Increasing Total Cost
of Ownership
Increasing Minutes per month
Hosting less costly to get started
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Premise more attractive as minutes go up
Management Expenses Increase for Premise
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Variables That Increase Premise Costs
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VoiceXML Server Redundancy
24 x7 Monitoring
Telco Redundancy
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200
400
Jan
Mar
May
Jul
Spikier Traffic
© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
The Lines Are Blurring SIP – VoIP – greatly reducing telco complexity
Per Minute Pricing On-Premise – makes the “No Cap Ex” advantage of hosting go to Enterprise
Managed Services – Vendor manages your equipment
Premise systems leverage cloud-based services: • SMS
• Voice Biometrics
• Instant Messaging
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Combine Both to Create a Hybrid
Use Premise for “Regular” Traffic
Use Hosting for Failover and Overflow
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Wrapping Up
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Weigh Your Options
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Donʼt Forget All Costs
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