View
301
Download
0
Category
Tags:
Preview:
Citation preview
1 © 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary
Benefits Service Center Cory Freshour, Alex Jenkins, Elissa Mosman, Steve Smallidge
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 2
Forward-‐Looking Statement This presenta@on may include forward-‐looking statements related to the future business and financial performance of Benefi+ocus and future events or developments involving Benefi+ocus. These statements may be iden@fied by words such as “expects,” “looks forward to,” “an@cipates,” “intends,” “plans,” “believes,” “seeks,” “es@mates,” “may,” “might,” “will,” “could,” “would,” “should,” “targets,” “projects” or words of similar meaning. Forward-‐looking statements can involve a number of risks and uncertain@es that could cause actual results to differ materially from those explicit or implicit in the forward-‐looking statements, including fluctua@ons in those results, general economic risks, management of growth, the need to innovate and deliver useful products and services, our ability to compete effec@vely, reliance on key personnel, privacy, security, regulatory changes, and other risks associated with our business as set forth from @me to @me in our filings with the SEC. Some of the products and/or product features discussed in this presenta@on may be works in progress and not yet generally available for sale. Benefi+ocus assumes no obliga@on and does not intend to update any forward-‐looking statements.
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 3
Benefits Service Center
• The Challenge • The People • Associate Investment
• Highlights • The Story of Joe
The Human Side of Technology
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 4
employee communication
compensation management
recruiting & selection
policy management
com
plia
nce
labo
r re
latio
ns
data processing
file maintenance
payr
oll
clerical responsibilities
strategic objectives
project management
QMCSO administration
evidence of insurability
benefit plan design ne
w h
ire
com
mun
icat
ion
confirmation statements
qual
ifyin
g lif
e
even
t as
sist
ance
claims transactional assistance
benefit explanation
benefit enrollment
COBRA assistance
The Challenge performance reviews
employee coaching
training
corporate event planning
client relations
employee engagement
technical and navigational support
telephonic enrollment
interpretive language line
The Solution • Benefits plan design • Corporate event planning • Employee engagement • Labor relations • Wellness • Open Enrollment • Data processing • Payroll
• New hire orientation • Compensation management • Performance reviews • Strategic objectives • Compliance • Policy management • New benefit offerings • Recruiting & selection
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 5
Benefits Service Center • QMCSO administration
• New hire communication • Benefit enrollment • Claims transactional services • Confirmation statements
• Interpretive language line • Qualifying life event assistance • Consistent messaging to employees • Technical and navigational support • COBRA assistance
• Evidence of insurability • Telephonic enrollment • Employee communication • Dependent eligibility verification • Benefit explanation
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 6
Benefit Support Consultant
Phone Support
Email Support
Analysis Documenta@on Management
Task List Management
Fulfillment
Administra@ve Services Employee Support
Support Model
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 8 © 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 8
The Human Side of Technology
• Associates are the founda@on of our service
• Core values resonate in the service
• Benefits are Good
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 11
Associate Investment
INDUSTRY STANDARDS
QUALITY PROGRAM
PLATFORM KNOWLEDGE
SOFT SKILLS
HEALTH REPORTS COWBELLS!
CELEBRATE SERVICE AWARDS
ADVANCED USER
CELEBRATE
BF BUCKS
TUITION ASSISTANCE
CEBS PROGRAM
TRAINING
CARREER DEVELOPMENT
CONTINUING EDUCATION
TOGETHER
MANAGEMENT CERTIFICATION
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 12
What percentage of eligible employees contacted the Benefits Service Center during open enrollment?
a. 20% -‐ 30% b. 30% -‐ 40% c. 40% -‐ 50%
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 13
Ability to Scale
• Real-‐@me sta@s@cs
• Integrated workforce management and forecas@ng
• Quality development program
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 14
Of these contacts, what is the breakdown between calls and email?
a. 70% calls, 30% emails
b. 80% calls, 20% emails
c. 90% calls, 10% emails
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 15
Internal Tracking System
80%
20%
Case Origin Phone Call
Email to Case
55%
25%
8%
5%
4% 3%
Case Type Guide
Access
Navigation
Verification
Appeal
Other
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 16
What percentage of covered dependents are ineligible for coverage?
a. 0% b. 2% -‐ 6% c. 7% -‐ 10%
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 18
What percentage of your employees have a company designated email address?
a. Less than 50% b. Between 50% and 100% c. 100%
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 19
Fulfillment Support
Custom mailings
Email no@fica@on
Text message no@fica@on
Crea@ve development
Produc@on and distribu@on
Custom Services
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 20
AVERAGE JOE the story of
© 2015 Benefi+ocus.com, Inc. All Rights Reserved | Confiden@al & Proprietary 21
We Have You Covered!
Recommended