Honing Your SharePoint UX Skills

Honing Your SharePoint UX SkillsChristian BuckleyOffice 365 MVP andManaging Director, Americas at GTconsult@buckleyplanet

Christian BuckleyManaging Director, Americas

www.buckleyplanet.com

@buckleyplanet

cbuck@gtconsult.com

About GTconsult

©2015 Colligo Networks

About Colligo

Mobile app platform that improves user adoption and compliance across enterprise file collaboration systems.

Topics we’ll cover today:

• The transformation of user expectations

• The role of end users in planning

• Strategies for successful SharePoint deployments

• Ideas for working with your end users on your ongoing operational improvements

A question we hear again and again:

Why aren’t my end users using SharePoint?

“One of the challenges for SharePoint is that it’s stuck between being a platform and an application.

“As a platform it can do a lot of things ... as an application it is limited to the UX that comes out of the box. It has a reputation of having a poor user experience, but that's often because the out-of-the-box UX wasn't designed to support specific business processes.”

Barry Jinks, Colligo @bjinks

“My primary concern with the out of the box SharePoint UX is the inconsistent UI across the enormous feature set that SharePoint provides. SharePoint bundles so much into one package -- but each feature, including the backend administrative features, lacks a coherent strategy to help improve user adoption by limiting the hurdles to a successful implementation.”

Eric Overfield, PixelMill @ericoverfield

But where does productivity begin?

The out-of-the-box experience

But is this what your end users want?

No. In fact, they want to:• access key

systems from anywhere in the world

• complete forms and initiate workflows

• using any device• while taking a

selfie

Planning out the User Experience (UX)

Best Practices1. Make user experience a priority2. Think about your mobility strategy3. Have a strategy for monitoring and

metrics4. Continually refine your governance5. Make your change management

methodology transparent

Check out the Colligo whitepaper at https://www.colligo.com/successfully-navigating-the-hybrid-

transition/

Make the user experience your top priority

“What is the biggest problem with the SharePoint UX? For customers, it is very simple: How much time does a user need to spend in SharePoint? “Unless you are enticing users to SharePoint with viral cat videos or by making them hunt down content they need, a user's additional time spent on SharePoint will be the best measure of increased user adoption and productivity.”

Bradley Geldenhuys, GTconsult @bradgcoza

What is the state of the UX in SharePoint today?

Content and signals across Office 365 auto-populating the Office Graph for teams.

Insights derived with machine learning to help YOU get the job done right NOW

Office GraphExchange

SharePoin

t

Yammer

Lync

Personalized search results and content curation made possible through Office Graph.

Find what is relevant more quickly and easily, and organize it your way.

Delve and Boards

Groups

Unifies People, Profiles, Conversations, Emails, Calendars, and Files across Office 365 and beyond.

Provides you with a rich and seamless collaboration experience across applications

Inline Social

Extends social collaboration to Office 365, Dynamics, and other apps, services, and line-of-business systems.

Enables you to participate in social conversations from the tools of your choice

Inline Social

Yammer

Provides a social newsfeed for teams, and a quick and easy platform for creating internal and external communities

Unlocks information silos from email and team sites, democratizes communication

What about on-prem?

I thought we covered that…

Building a plan for a plan

Where to begin…• Start with a user-centric plan• Involve your end users early, and often• Map out your key workloads, and understand

what you’re building before you start building

What does mobility look like in SharePoint?

What mobility look like in SharePoint?

http://sharepoint.protiviti.com/support/Pages/Responsive-Design.aspx

Enabling Mobility for Business Scenarios

Native Device

Experiences

Scenario-Specific

Apps

Secure Access

Where to begin…• Start with a user-centric plan• Involve your end users early, and often• Map out your key workloads, and understand

what you’re building before you start building• Leverage out-of-the-box first• Pilot first, test, and iterate• Refine your operational improvement model• Monitor and measure

Why metrics are important to SharePoint

Where is the SharePoint UX going from here?

“I would like to see future iterations of SharePoint and SharePoint Online decouple the data of SharePoint with the presentation of this data to the end user, thus allowing for tighter control of the site infrastructure while allowing almost endless front-end customization potential. This is a well-established norm now in MVC, MVVM and the rest. Why not for SharePoint as well?”

Eric Overfield, PixelMill @ericoverfield

“I actually think that the UX should be more customizable to support unique applications in the future. Making it easier to integrate social, messaging, file shares and email into a continuous user experience is key. Also, support for mobile.”

Barry Jinks, Colligo @bjinks

“I have no idea what's coming in the next version of the SharePoint UX but I can tell you what would be interesting to see in a future version: I'd like to see the UI layer for SharePoint rebuilt from the ground up without the old ASP.net concepts. Master pages, page layouts, content types, web parts, etc. have served us well over the years, but modern web design is much more focused on client technologies like Bootstrap and AngularJS.”

Randy Drisgill, Rackspace @drisgill

“With SharePoint being hosted more and more in controlled cloud environments, it would be good to have a way to customize SharePoint easily without deep interaction with the underpinnings of SharePoint.

“Ideally, this could be HTM5 and CSS3 instead of master pages. Creating custom branding could be as easy as making an HTML template, adding SharePoint functionally via tokens, and UI customizations could be made with JavaScript calls to new SharePoint APIs.

“Having said all that, SharePoint is a huge product and making all that happen is a lot easier said than done, even for the SharePoint product team.”

Randy Drisgill, Rackspace @drisgill

Extending the UX conversation

Office365Technical Network

Join the conversation!Share tips and best

practices with other Office 365 expertshttp://aka.ms/o365technetwork

Office 365 CustomerSuccess Center

success.office.com

Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption.

Scenarios

A four-step approach to drive adoption supported by downloadable templates and best practices.

Methodology

Featured adoption communities where you can learn from your peers and adoption experts.

Communities

Helpful resources to learn about other customer stories and special offers to make it easier to get started.

Resources

Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.

Download the whitepaper

https://www.colligo.com/successfully-navigating-the-hybrid-transition/

http://bit.ly/1FlMga9

Thank you!

www.buckleyplanet.com

@buckleyplanet

cbuck@gtconsult.com