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Calm Technology
Amber Case @caseorganic UXLX | 25 May 2016 | Lisbon, Portugal
http://caseorganic.com | http://calmtech.com
Principles and Patterns for Non-Intrusive Design
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50 billion devices will be online by 2020. -Cisco
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Sound good?
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Consider…
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The "Smart" Watch
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The "Smart" Fridge
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The Dystopian Kitchen of the Future
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An era of interruptive technology
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Exercise 1:Interruption(25 min)
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An era of interruptive technology
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We need a Calm Technology
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XEROX PARC: mid-90sMark Weiser John Seeley Brown
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“A good tool is an invisible tool. By invisible, we mean that the tool does not intrude on your consciousness; you focus on the task, not the tool.” Mark Weiser -- 1993
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The scarce resource in the 21st Century will not be technology.It will be attention. - Mark Weiser
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Designing Calm Technology
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I. Technology shouldn’t require all of our attention, just some of it, and only when necessary
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A Tea Kettle
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II. Technology should empower the periphery
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LUMOBack Smart Posture Sensor
Buzzes you when you
exhibit poor posture.
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Weather Status Lighting
Hue Lightbulb connected to a weather report
Aaron Parecki@aaronpk 2014
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Light-Based Status System
connected to Beeminder
Aaron Parecki@aaronpk 2014
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III. Technology should inform and encalm
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Compass for iPhone
existence.io
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Exercise 2:Calm down an existing product
(20 min)
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1. Machines shouldn't act like humans2. Humans shouldn't act like machines
IV. Technology should amplify the best of technology and the best of humanity.
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V. Technology can communicate,but it doesn’t need to speak
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The Roomba Robotic Vacuum Cleaner
:)
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Weiser’s Status Tone Alarm Clock
…”the kind of tune the computer plays to wake me up will tell me something about my first few appointments of the day. A quick, urgent tune: 8am important meeting. Quiet, reflective music: nothing until noon”. - Weiser, 1996
From { Open House }* March 1996, ITP Review 2.0, March 1996.
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VI. Technology should consider social norms
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Restorative
Normal
Enhancing Fear-inducing
Accepted
Invisible
Technology Social EffectExample
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Interface of Ease
Expensive, new interfaces, latest releases, up to date
Transparent/owned
Hand me down interfaces, old tech, outdated tech
Obscured/leasedInterface of Control
High
Social Effect
Social Status
Low
Interface Type
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Feature Phones• Limited Features• Text and Voice Calls • Few apps• Widely adopted over time
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The arrival of the smartphone camera
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Google Glass
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What was different?
• Design and product launch
• Developer on-boarding failure
• Secrecy/Mystery/Exclusivity
• Closed System• Too many features• Price
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Results• Reduced play• Confusion• Speculation• Fear
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Questions people asked me when I wore Google Glass
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Compare to the iPhone Launch• Improvement on an existing system
(smartphones)• Developer onboarding • Limited Features
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Results• Play (thousands of
apps in the store upon launch)
• Excitement• Widespread adoption
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Exercise 4:Design a launch plan for Google Glass so that it is more likely to be socially adopted (25 min)
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VII. The right amount of technology is the minimum amount to solve the problem
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Toilet Occupied Sign
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Good design allows people to accomplish their goals in the least amount of moves
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Calm Technology allows people to accomplish the same goals with the least amount of mental cost
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Exercise 5:Design an in-home product that provides information or functionality- No Internet connection required - Charge the product yearly
(20 min)
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I. Technology should require the smallest amount of our attention.
II. Technology should inform and encalmIII.Technology should empower the periphery IV.Technology should amplify the best of technology and
the best of humanityV. Technology should respect social norms VI.Technology can communicate, but doesn’t need to
speakVII.The right amount of technology is the minimum
amount to solve the problemVIII.Technology should make use of the near and the far
Eight Principles of Calm Tech | Calmtech.com
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A person's primary task should not be computing, but being human.
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Calmtech.com
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Calm Technology from O’Reilly books
http://shop.oreilly.com
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Thank you very much!
Amber Case | @caseorganichttp://caseorganic.com
http://calmtech.com
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