Good application final-nopics

What makes an application a “good” application ?How is software experienced by end-users ?Derk Smit / Christian Campo

EclipseCon Europe 2011

• Derk Smit• Christian Campo

How is software experienced by end-users ?• What is Usability ?• Flow ?• “Gestalt” Laws ?

Who are we ?

Software Quality

Definition of Usability

"The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and

satisfaction in a specified context of use."

Source: ISO 9241-11

Usability, a definition

Source: ISO 9241-11

Usability

Product, User, Goal, and Context of Use

"The extent to which a product can be used by specified users to achieve specified goals… …in a specified context of use."

Usability

Context of Use

Source: Productergonomie, H. Dirken

I have Goals

Usability: the user

Context of Use

Output Input

Output

PRODUCT

•Sight, Hearing, Taste, Smell, Touch, Balance & Acceleration, Temperature

Output

•Motor skills, Speech

Throughput

•Decision (processing), Memory (storing)

•Keyboard/Keypad, Mouse, Joystick, Microphone, Touch Screen

Output

•Monitor, Internal speak, Vibration

Usability: the product

Context of Use

Output Input

Output

ProductThroughput

•Decision (processing), Memory (storing)

Context of UseContext of Use

•Use environment (Environmental-, Social- Technological context

•E.g. Temperature, Noise, Pressure, Lighting Conditions, Other products (e.g. safety glasses, gloves), Social Context

Usability: context of use

Context of Use

Output Input

Output

USER PRODUCT

Operation/Manipulation

Interaction

Usability: interaction

Context of Use

Information

Usability

Context of Use

I have Goals

Product, User, Goal, and Context of Use

"The extent to which a product can be used by specified users to achieve specified goals… …in a specified context of use."

Design decisions ?

Context of Use

Output Input

OutputProduct

Design decisions: the user

• Required domain knowledge knowledge (what does the user need to know to accomplish their job?)

User•What goals does the user have?• Vocabulary of the domain• How existing products are used• Abilities and impairments?•How do the goals of my software relate to other goals of the user’s job?• Experience level?

Context of Use• What are characteristics of the context (e.g. heat, noise)• Artifacts in the context

Design decision: context of use

• Context of how the product fits into their lives/workflow

Factory floor Public space Library Crowded office space

• To make a more usable design, you need to know:› Who are your users ?› What are their skills ?› What are their goals ?› In which context is your product used ?

• The information on user, context, goals will help you make realistic design decisions

• How to get this information ?

› USABILITY RESEARCH & TESTING!

What does this all mean ?

Source: ISO 9241-11

Usability

• Effectiveness› Definition: Successful in producing an intended result

Usability: effectiveness

› Measuring Effectiveness› Percentage of task

completed› Ratio of success to

failure

› Number of features or commands used

Source: http://www.usabilitymetrics.com/usability-metrics.html

Sports car Bicycle

• Efficiency› Definition: Achieving maximum productivity with minimum wasted

effort or expense

Usability: efficiency

› Measuring Efficiency› Time to complete the

task› Time to learn› Time spent on error

› Percentage or number of errors

Sports car 1-Liter car

• Satisfaction› Definition: Fulfillment in one’s expectations, needs, or pleasure

derived from this

Usability: satisfaction

› Measuring Satisfaction› Rating scale for

satisfaction with functions and features

› Rating scale for usefulness of the product or service

› Number of times user expresses frustration or anger

• Satisfaction› Fulfillment in one’s expectations, needs, or pleasure derived from

Keep users happy by allowing for flow

Usability: satisfactionExperience

• Flow is the mental state of operation in which a person in an activity is fully immersed in a feeling of energized focus, full involvement, and success in the process of the activity

How to allow for flow ? (Some principles)

• The user must have a clear goal• Task should be doable/workable• (Inter)actions should have immediate feedback

In Software ? (Some principles)

•Direct, don’t discuss•Keep tools close at hand•Provide modeless feedback

What is flow ? Experience

Sources: About Face 2.0, Cooper, Reiman, The Psychology of Optimal Experience; Csikszentmihalyi

Flow ?

Allowing for flow search

Allowing for flow save

Demo textedit

Allowing for flow

•Flow != Workflow› Flow links Workflows› Flow allows uninterrupted Work› Think ahead for your user ???

Allowing for flow

• Efficiency› Achieving maximum productivity with minimum wasted effort or expense

To make a product more efficient one can reduce TIME and WORK

Usability: efficiency

Source: About Face 2.0, Cooper, Reimann

Reducing perceptual work ?

• (Some) Dimensions of visual coding

› Position

› Color

› Texture

› Form

› Size

Traffic light

Reducing perceptual work ?

Proximity•Elements that are close together tend to be perceived as a group (belonging together)

Similarity•Elements with similar properties (e.g. shape, color) tend to be perceived as groups

Reducing perceptual work

Label Textfield

next Label

Label always at the beginning of a new line

I meant in an intelligent way :-)

YES ! this isthe same as the oneabove

• mandatory• static• easy to

overlook

no longermandatory

• errormarker

Reducing perceptual workX Invalid character in birthday.

Reducing perceptual workX Invalid format for taxnumber, no `-`allowed.

ambiguousmeaning ofdisabled

better ?

what about the label ?

satisfaction in a specified context of use.”

Source: ISO 9241-11

Flow“Gestalt” Laws

Mind thisDo not interrupt this

The question is ?

What is the context of use ?

Who are my users ?

What are their goals ?

How can I make their work more efficient ?

How can I make their work more satisfying ?

How can I make their work effective ?

How do users experience YOUR software ?

• About Face 2.0: The Essentials of Interaction Design; Cooper, Alan; Reihmann, Robert• Flow: The Psychology of Optimal Experience; Csikszentmihalyi, Mihaly• http://www.usabilitymetrics.com/• Productergonomie; Dirken, Hans• ISO 9241-11

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