Enterprise Social Network: Human Resources Use Case

Clearvale Use Case: Human Resources

Cyber Water CoolerIntranet Network

© Copyright 2009 BroadVision On Demand Inc.

Who Works for This Company?

• Hillary manages Human Resources at OmniGamez, a game developer that is growing quickly.

• Employees reside in several locations worldwide.

• With the rapid growth, the company culture seems chaotic; a sense of community must be nurtured.

© Copyright 2009 BroadVision On Demand Inc.

What are the HR Challenges?

• Employees do not know their coworkers or what they do—many are new or work in far away locations.

• Many smart employees, but knowledge is not easily shared.• Some staff spend work hours on social networking sites to

communicate with coworkers; they also download unapproved tools.

• A consistent mechanism for managing projects and performance is not available; quieter star performers are overlooked.

• Hillary is not very technical, and the IT department is overloaded trying to set up new employee workstations.

© Copyright 2009 BroadVision On Demand Inc.

Why Clearvale Instead of Web 1.0?

Web 1.0

• Traditional top-down communication style alienates a younger workforce, who is key to the development of games.

• Knowledge is shared with limited groups in emails. Large messages overload inboxes. Missed learning opportunities.

• Many tools to use—email, IM, wikis. Expensive to maintain and costly in terms of time to find information.

• Managing projects requires another expensive tool.

• Employees in remote locations can’t access information on certain servers or drives.

© Copyright 2009 BroadVision On Demand Inc.

Why Clearvale Instead of Web 1.0?

Clearvale• Professional collaboration takes place using a tool designed

for the purpose. • Employees share information with a broader audience

through blogs, communities, and even videos. Natural mentorship relationships develop.

• A single, cost-effective, and secure tool based on Web 2.0 reflects the corporate culture and keeps staff from downloading other products.

• Employees manage projects using DocuVault and TeamWork, which are available right inside Clearvale.

• Remote employees access information easily without IT assistance.

© Copyright 2009 BroadVision On Demand Inc.

When Can HR Implement Clearvale?

• With Clearvale, Hillary goes live quickly with no technical background or training. And she does not require the assistance of her Information Technology department.

© Copyright 2009 BroadVision On Demand Inc.

Who Else Works for This Company?

• Cho is the young CEO who founded the gaming company after dropping out of college to travel the world. Many new employees do not know much about him.

© Copyright 2009 BroadVision On Demand Inc.

Who Else Works for This Company?

• Brenda the Training Manager develops and sources training materials.

• Chapal the Engineering Manager manages a team of game developers who work in two countries.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Set Up Network

• Hillary goes to www.clearvale.com and sets up a Clearvale network for the company. She invites all employees to it by uploading a single file with staff email addresses.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Create Home Page

• Hillary first determines what information to display on the network home page. She talks to department heads to find out what types of resources are most useful.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Create Home Page

• Hillary designs her network home page. She uses widgets to organize information. If she makes a change and does not like it, she can easily move the widgets again.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Create Communities

• Brenda creates a community for employee training. She uploads policy information and also files and videos for new hires.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Add Content• Hillary asks Cho to write

a blog to introduce himself to employees. She posts the blog on the home page of the network.

• She also adds new HR policy information to an HR community she created.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Collaborate• Now that the site has

content, Hillary uses a single file to upload employee emails and send out invitations to the site.

• Chapel sets up a project community. He uses widgets to organize his community and uses TeamWork for project management.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Empower Employees• Members of Chapal’s

team exchange project information in their community. Chapal tracks projects in TeamWork, adjusts schedules, and moves people based on TeamWork data. He tracks document revisions by using DocuVault.

© Copyright 2009 BroadVision On Demand Inc.

How Does HR Do It?

Empower Employees• Employees use the

network to find training information. Because of DocuVault’s document tracking abilities, a record exists when someone accesses a document.

• Employees learn about the CEO and even reply to his blogs with ideas.

© Copyright 2009 BroadVision On Demand Inc.

HR After Clearvale

• Employees understand the company culture. They share expertise that contributes to innovative development.

• Chapal and his remote staff members collaborate on documents and have a record of all changes; new hires become productive quickly.

• Management uses the TeamWork feature to see which employees are standouts and should be promoted. They put specific performance plans in place for lower-achieving staff.

• Because Clearvale is based on Web 2.0, IT has no tasks pertaining to managing the networks.

© Copyright 2009 BroadVision On Demand Inc.

Clearvale Advantages

• Company employees have a single location to find information within a framework that reinforces your corporate culture.

• Employees share valuable company knowledge with a broad audience. Information silos are reduced.

• Training cost is reduced because of the network’s ease-of-use and “one-stop” shopping.

• Functions are streamlined yet still provide an interactive and personal experience.

• Stronger and more expansive team collaboration, regardless of physical location.