Enterprise Search, Simple, Complex and Powerful

13 april 2023

• We only do Findability!

• Founded in 2005

• Offices in Europe and Sydney. Presence in the US

• 150 years of search experience 80 employees (April 2012)

• Hundreds of projects• http://www.findwise.com

ENTERPRISE SEARCHSimple, Complex and Powerful

WHY SEARCH?

Information can only be an asset when it enables a task to be completed.

The value is in the outcome of the task, not in the information itself

Martin White

The cost for wasted time on the part of professional searching, but not finding relevant information, amounts to $5.3 million annually for an enterprise with 1000 knowledge workers.

The hidden Cost of Information Work, IDC April 2006

ENTERPRISE SEARCH AND FINDABILITY SURVEY 2012

How critical is finding the right information to business goals and

success?

75%Imperative/Significant

Is it easy to find the right information within your

organisation today?

77%Moderately/Very Hard

level of satisfaction

19.6%Mostly/Very Satisfied

What are the obstacles to finding the right

information?

63.4% Poor search functionality

52.1% Don't know where to look

51.4% Inconsistency in how we tag

content

50.0% Lack of adequate tags

33.1% Don’t know what to look for

Globally

WHERE DO WE START?

The Google Curse

We have made a user survey and the users want something like Google

The IT Curse

We have found this great product that will automatically create a great search experience

DEBUNKING THE GOOGLE MYTH

PageRank

Google spends billions of dollars yearly

DEBUNKING THE IT MYTH

Search engines will not fix your content, understand

your user needs or automatically cope with

change

WHAT DOES GOOD SEARCH LOOK LIKE?

PUTTING SEARCH INTO CONTEXT

Extract the information

Website Database

TRIMSharePointIntranet

User directory

Connector

Crawler Connector Connector

Crawler Connector

Transform the information

Extract text Autocategorize data

Apply rule based

classification

Remove junk items

Normalize structure

Enterprise Search Engine

Extract text Autocategorize data

Apply rule based classification

Remove junk items

Normalize structure Index

Enterprise Search Engine – in context

WHERE DO WE START?

Identify one pain

Define project to adress pain

•Choose a modern search engine

•Choose 1-3 sources

•Analyse content

• Index content

•Make minor changes to standard search interface

•Keep it simple

•Avoid secure sources if possible

•Engage users

Implementation projectsPain killer project

• Business• User needs• Informatio

n sources

Review

Roadmap

SEARCH CASE

•80 000 employees who need various information

•Information stored in hundreds of internal IT-systems

Business ChallengeFindability Solutions: Ericsson

How can employees reach AND make use of information from one single point of entry?

Enterprise Findability Solution in 2 parts:

Findwise SolutionFindability Solutions: Ericsson

Enterprise Search Platform

• Integrate and index sources (constantly added)• Web sites, collaboration tools, document management systems,

internal knowledge base, people catalogue and more…

Enterprise Findability portal web applicationProvides an easy to use yet advanced and fast search tool!

1.

2.

Findwise SolutionFindability Solutions: Ericsson

Measurements of performance indicators show:

•Based on search logs

•Quicker access to information & knowledge - increased productivity

•One platform – reduced costs

Results and effectsFindability Solutions: Ericsson

Key performance indicators:

•Accuracy

•User coverage

•Content coverage

• Speed

•Collaboration

•Discovery

USERS LIKE

Query completion

Facets

Spelling suggestion

Lemmatization / Stemming

Custom result presentations

People search

Recap

•You have to work with it

•Balance information quality and automatization

•Start small - iterate

•Focus on usable features

•Measure – use search analytics

•Get help

•Don’t do a project

QUESTIONS?

Mattias Brunnertmattias.brunnert@findwise.com