Engaging Learners Successfully

Engaging Learners Successfully

Who we are

I

i-Learn Project Team Selfie!Jane, Lu, Jo and Jan

HR and Children’s Services

Torbay Council

•Unitary Authority • Provide a range of services – Schools, Social Care (Children), Residents and Visitors, Highways, Public Health, Harbours, Planning + Support Services• Diverse workforce – 1,200 employees Core Council• 4,500 employees including Schools and Academies• Many ‘hard-to-reach’ – e.g. School Crossing Patrol, School Escorts, Civil Enforcement Officers

Where we were• 2012 – whole system, not fit for purpose• No training team• No mandatory training records• Lack of engagement in training• Sitting where you are 2 years ago.....• Sources of inspiration Reg Friddle and Andrew Jacobs

Hero sessions!

What we did• Created a vision :-

• Set-up an i-Learn Working Group• Kept on learning – Learning Pool Live, webinars,

regional meetings• Presentation to SLT• Set up a working group

How we engaged our learners

How we engaged our learners

How we engaged our learners

How we engaged our learners

• Accessibility – remove barriers• Create the right culture – still working on this!• Why e-learning? Why not!• IT Drop-sessions arranged by Jo and Tony• Make it easy – IT suite, libraries, tablets,

phones, still some paper copies needed• Involved staff – survey, feed back, what did

they want on it, suggestions, improvements

How we engaged our learners

• Always raising the profile/constant• HR Champions• HR News• Staff Magazine• Chief Executives newsletter• Special mention for hard to reach group successes• Lots of praise given to our success stories• Councillor Hernandez supports our elearning

strategy!

Engaging Childrens’ Services

• Introduction to Child Protection – class based

• E-learning via another platform

• E-learning through Learning Pool

Challenges within Children’s Services

• School Escorts

• E-learning is boring!

• Reduced staff team – From 5 to 2!

Where we are heading

• All Local Safeguarding Children Board training to be added. All in one space!

• Creation of learning programmes– Induction for new Social Work students

• Possibilities for the future– Inductions per group within the inter-collegiate document– Supervision recording for safeguarding– Renewal periods to be set

What things have worked for us?

• Getting commitment ‘from the top’• Creating the right support – LP, peers• Dealing with issues promptly– nip in the

bud• Communication, communication,

communication....• Support learners – feed, water

nurture!

What we learnt

• It won’t be an overnight success – ‘slowly-slowly catchy-monkey’• Offer different opportunities for learning• Different environments• Refresh + improve• Not everyone likes e-learning• Communicate – get out there and involve learners!

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Measuring Success

Success at Last!

What next?

• Results from staff survey• Totara• http://torbay.learningpool.com/• Wellbeing at Work• Learning Pool Academy – recent joiners• Lots more to do......

Contact us......

jo.sandbrook@torbay.gov.uk (Tel: 01803 207366)

jane.may@torbay.gov.uk(Tel: 01803 207359)

lucinda.wills@torbay.gov.uk(Tel: 01803 208263)

Any questions