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Real time audio is essential for collaboration, here's how to get the best audio for a dispersed, flexible workforce
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Simply Smarter Communications™
Richard KennyPlantronics
Enabling collaboration for the flexible workforce
04/13/2023
Your workforce is increasingly dispersed
Global companies
Sub-contract work to individuals or other organisations
You need to collaborate more
Increasing productivity
The ‘old’ collaboration tools don’t work any more
Corridor conversations
Point to point calls or conferences
Team A in one room calling Team B in another room
Global Collaboration
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Most Employees Work Off-site Some of the Time
13/04/2023 3
How do we communicate and collaborate with them?
04/13/2023
New collaboration tools needed
Conference calling
Web conferencing
Personal video calling
We’re collaborating more than ever
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SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
Video Conferencingwith a webcam
Web ConferencingWebinars/Webcasts
Audio Conferencing
44%
62%
83%
56%
38%
17%
NOT VERY OFTEN/NEVERALL OF THE TIME/FREQUENTLY
04/13/2023
“YES!!! I HAVE EIGHT HOURS OF CONFERENCE CALLS TODAY!!!”
A mixed blessing
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04/13/2023
The Good, The Bad & The Ugly
The Benefits
Improved productivity
Reduced travel costs
Reduced environmental impact
The Downsides
Joining the call (re-joining the call)
Poor audio quality
Increased complexity
Are you really engaged?
Are you dressed?
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CONFIDENTIAL • 2011 BRAND RELAUNCH • 04/13/2023
Conference calls aren’t fun, but we can make them easier, simpler, and more comfortable
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04/13/2023
In the office
More comfort with wireless headsets for maximum mobility
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04/13/2023
On the move
Easier to join with great apps
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04/13/2023
At home
Simpler to manage with multi-connectivity
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04/13/2023
Wasted time on conference calls due to poor audio quality is major problem
Up to 90% of employees work outside the office at some point
Increasingly offices are open plan spaces
High levels of background noise negatively impact a call
All products incorporate acoustic intelligence to improve audio quality
Make every call sound like you are in the office
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04/13/2023
Increased collaboration has caused increased complexity
Endpoints
Communication channels
The Plantronics Calisto simplifies
Reduce desktop clutter in home office
Home office desk often shared space
Private office desk
Calisto with mic clip is ideal for video conferencing
Communication
Clear indication of when your microphone is mutes
Clear ability to mute or unmute microphone quickly
Calisto P800 is ideal for office workers with a private space, and home workers
Lets make it simple
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04/13/2023
Imagine a smart application that
Identified conference calls in your diary
Joined the meeting automatically
Instantly re-connected dropped calls
Plantronics Instant Meeting
Powerful, multi-platform application
Ideal for mobile professional
Simplifies joining conference calls whilst on the move
Joining conference calls the smart way
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CONFIDENTIAL • 2011 BRAND RELAUNCH •
Its not just about the technology
1404/13/2023
Getting engaged?
Face-to-Face Voice Only
Body Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
Tone of Voice 38%
Message 7%
Tone of Voice 87%
Message 13%
04/13/2023
Meeting etiquette rules apply
Have a clear objective
Be on time
Distribute material
Reference it clearly
Speak with impact
Engage a remote audience
Maximise your voice potential
Speech Impact is ideal for mobile professionals, office workers and home workers
Make your meeting smart – get the etiquette right
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23% gave full attention
27% were doing ‘other work’
13% surfed the internet
8% were NOT fully dressedSource: Speed Lead, Kevan Hall, 2009
04/13/2023
Preparing for a new culture
Cultural Resistance
Fear of Change
Managing Remote Workers
“How do I manage a team I can’t see?” • Establish Trust• Set Clear Expectations• Manage Performance• Conflict Management • Build Agreements
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04/13/2023
Summary
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04/13/2023
New way of working needs new culture
New technology must be simple and effective
One size does not fit all
Plantronics portfolio makes collaboration simpler and easier
Collaboration. Simplified.
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