Dynamics 365 Field Service Enhancement

Dynamics 365 Field Service Enhacements

Presented by –Shailesh Wath, Sr. Dynamics Field Service Expert

Agenda• About CloudFronts• Dynamics 365 Field Service Enhancements• Q & A

About CloudFronts• Incorporated on 1st June, 2012 and based out of

Mumbai, India.• Focused on Dynamics 365, Power BI and Azure• A team of around 50 Architects, Developers and Project

Managers• 100% Focused on Microsoft Technologies• Clients around the globe.

Microsoft Recognition

Industry VerticalsCloudFronts has industry expertise in deploying Microsoft Solutions across various verticals. Key industry verticals – Professional Services Financial Services Pharmaceutical Trade & Logistics Retail Field Services

Clients and Partners

D365 Field Service Enhancements• New Schedule Board UI• Schedule more than Work Orders• Resource scheduling optimization(RSO)• Integration with Outlook• Third Party Map Services• Glympse Realtime Location Enablement• Connected Field Service

New Schedule Board UI• Resources• Map Pins• Expand Board• Filter View• Legend• More Entities in Schedule Board

Resource scheduling optimization

WO #1 WO #2

WO #4 WO #5

WO #7 WO #8

WO #10 WO #11

WO #48 WO #49

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WO #3

WO #6

WO #9

WO #12

WO #50

WO #1

WO #2

WO #4

WO #5WO #7

WO #8

WO #10

WO #11WO #48

WO #49 WO #3WO #6

WO #9

WO #12

WO #50 Travel distance

Working hours

Priority

Skillset

Promised time windows and more

Is RSO right for my organization?

# of Field Agents # of Work Orders Possible Combinations

1 5 5

2 10 90

3 15 2730

4 20 116280

20 100 1.3 x 1039

Once the number of field agents or work orders reaches a threshold, our algorithms can truly make a difference!

Outlook Integration

Project Service Booking

Field Service Work Order

Personal Appointments

Next Webinar • Connected Field Service in Dynamics 365

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