Do you speak human?

DO YOU SPEAK HUMAN?

The shift from desktop to mobile computing over the past decade has had dramatic effects on how people interact with technology.

But that’s nothing compared to what we most likely will see in the near future.

Now we are seeing interfaces and forms of media that are truly made for people’s phones, not just adapted from the web or television or print.

And not just on phones…

Digital interfaces have spread to an array of internet-connected devices for the home, car, and other personal spaces.

They take shape of messaging apps, voice interfaces, smart gadgets, and other technologies that personalise your experience based on context.

“Rather than mobile-first, the buzzword of the era just passed, the next big media platforms are more aptly described as mobile-native.”

- Quartz

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Some of these platforms are already huge: messaging apps such as Slack, Skype, WeChat, Kik, and Facebook Messenger…

… and digital assistants like Alexa, Siri, Cortana, and Google Assistant. Others are still nascent but likely to rise in popularity over the next several years.

Google Assistant

Amazon Alexa

Microsoft Cortana

Apple Siri

At the heart of this new era are two broad fields: chatbots and artificial intelligence. !"

!"Chatbots are software you can talk to, either through text input or voice.

They fit neatly into these new interfaces because, without a graphical interface to click or tap on, the only way to control them is often through conversation.

And chatting with a bot  requires a level of smarts that has come to be known as AI.

Including specific fields such as;

Natural language processing (to understand human input)

Machine learning (to personalise based on user behavior)

Information processing (to glean insights from large data sets)

Perpetual Beta

BRAIN INTERFACES IS UP NEXT

SUPER FAST RECAP FROM 1981-TODAY

BEFORE GUI

AFTER GUI

Until now, we have been forced to learn the language of computers. Now computers are finally learning how to speak ours.

GUI < CI

QR CODE AS EXAMPLE

QR CODE AS EXAMPLE

JETSONS

CLIPPY

CUSTOMER SUPPORT CENTER

JARVIS FROM IRON MAN

TAY.AI

TAY.AI

“Microsoft’s AI millennial chatbot became a racist jerk after less than a day on Twitter”

- Quartz

TIMELINEEnabling Technologies We are at an inflection point. The graph below is microprocessor clock speed plotted on a logarithmic scale—it shows that computing power has doubled nearly every year for the past 40 years. That, together with a confluence of innovations in areas such as user interface, speech recognition, cloud computing, and AI, means that we are finally—technologically—ready for the next revolution in computer interaction.

1976 1978 1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2001 2003 2005 2007 2013

1981First

graphical user interface

1983First

commercial mobile phone

Com

putin

g Po

wer

1992First speaker-independent

speech recognition

2006Cloud

computing introduced by

Amazon

2011Watson

wins Jeopardy

Computing Power

EMERGING TECHNOLOGY CURVE

EMERGING TECHNOLOGY CURVE - CI

SO WHY SHOULD I CARE THIS TIME?

CONVERSATIONAL INTERFACES HAVE BEEN AROUND FOR YEARS, BUT LET’S FACE IT: SO FAR, THEY’VE BEEN PRETTY DUMB.

GUI < CI

SIRI BY APPLE

GOOGLE ASSISENT

ECHO + ALEXA BY AMAZON

SMARTPHONE PENETRATION TOP TEN MARKETS (PLUS USA AND UK)

WECHAT

MESSENGER + M BY FACEBOOK

CHATS FOR EVERYTHING

KIK

US SMARTPHONE USER’S NUMBER OF APP DOWNLOADS PER MONTH

TIME SPENT IN AN AVERAGE AMERICAN’S MOST-USED APPS

MESSENGERS VS. SOCIAL NETWORKS

WHEN TECHNOLOGY IS GETTING READY

2 MODELS FOR GENERATING RESPONSES

RETRIEVEL BASED GENERATIVE AI

SPEECH RECOGNITION

VOICE EDITING

API INTEGRATIONS

SPEAKERS & HEADPHONES

“AIRPODS AREN'T HEADPHONES, THEY'RE APPLE'S FIRST IMPLANTS.“

COMPLEMENTARY TECHNOLOGY

# $ % & ' (SMART

PHONESCONNECTED

HOMESAUTO

MOBILITYVR, AR & MR

BIG DATA

QUANTUM COMPUTING

A NEW ROLE FOR DESIGN

VISUAL REAL ESTATES ARE BY NATURE LIMITED

TOUCH GESTURES

PRESET CHOICES FREE TEXT QUERY BASED

ON MEDIAGUI ,TOUCH &

THOUGHTSVOICE CONTEXT

Photos & Video?

DESIGN CREATES A BETTER EXPERIENCE AROUND DATA

RELATIONSHIP DESIGN

ANIMATION DESIGN

AMAZON WORKING ON MAKING ALEXA RECOGNISE YOUR EMOTIONS

TARS FROM INTERSTELLAR

“Slack's chatbot Howdy now includes an option for adjusting the humor settings so that users can help decide the personality their new bot-friend will have.”

- Whats Broadcast 2016

Designing the perfect voice…

R2D2

C3PO

or

IS IT GOOD DESIGN, WHEN PEOPLE KNOW IT’S A BOT, BUT STILL FEEL THE NEED TO SAY ‘THANK YOU’?

WHEN YOU SAY THANK YOU TO A BOT

MORE OR LESS EFFICIENT?

MORE OR LESS EFFICIENT?

16 TAPS IN TOTAL

(6 of which are entering the payment pin)

BRAIN INTERFACEMORE OR LESS EFFICIENT?

CHATS ARE THE NEW APPS CHATS ARE THE NEW INTERFACE BUBBLES AND SKILLS ARE THE NEW APPS

WHY BRANDS SHOULD CARE

“BRANDING ONCE MEANT LOGOS. TODAY, IT MEANS AI”

“The brand is undergoing a paradigm shift. It's no longer a mark. It's not even a voice.

It's an intelligent entity, a personality, an algorithm capable of learning and building relationships.”

- Fast company

"Think of the person who is writing the micro-copy around forms on a website, All of a sudden they’re the king, because it’s nothing but microcopy now.

That little form validation error message, or whatever, is now the full and total sum of your brand’s representation [in this interface].”

- HOWDY

THE BATTLE IS FOR THE CUSTOMER INTERFACE

"AS WE MOVE AWAY FROM SCREENS, A LOT OF OUR INTERFACES WILL HAVE TO BECOME MORE AUTOMATIC, ANTICIPATORY, AND PREDICTIVE.”

-GOODMAN

ZERO UI

NICK BROSTRÖM ON AI

“Amazon is soon going to take all shopping decisions out of our life except for the stuff that gives us a lot of joy - which is about three to five percent of our actual shopping.

They will take Prime members and turn them into Prime+ members and take them from $1300 a year to $13000, they will announce it and their stock will be taken over a trillion dollars and we will have pure frictionless ecommerce.”

- L2inc

Amazon 2016: Est. 63 million Prime members

THANK YOU

kaave@space10.io @kaavepour