Disaster!

Disaster!Disaster!

Disaster!Disaster!““The U.S. Department of Labor estimates The U.S. Department of Labor estimates over 40% of businesses never reopen over 40% of businesses never reopen following a disaster. Of the remaining following a disaster. Of the remaining companies, at least 25% will close within 2 companies, at least 25% will close within 2 years. years. Over 60% of businesses confronted by a Over 60% of businesses confronted by a major disaster close by two years, major disaster close by two years, according to the Association of Records according to the Association of Records Managers and Administrators. Managers and Administrators. ““

Disaster!Disaster!““Often disasters result in business disorientation and Often disasters result in business disorientation and environmental detachment as revealed by the work of environmental detachment as revealed by the work of Thomas Powell, "Shaken, But Alive: Organizational Thomas Powell, "Shaken, But Alive: Organizational Behavior in the Wake of Catastrophic Events." This Behavior in the Wake of Catastrophic Events." This psychological trauma of key decisionpsychological trauma of key decision--makers leads to makers leads to company inflexibility to deal with the change required to company inflexibility to deal with the change required to move forward.move forward. ““ -- Disaster Recovery Decision Making for Small Disaster Recovery Decision Making for Small BusinessBusiness

September 11, 2001September 11, 20017 World Trade Center, 6 World Trade Center5 World Trade Center4 World Trade CenterMarriott World Trade CenterSt. Nicholas Greek Orthodox ChurchThe Deutsche Bank Building90 West StreetVerizon BuildingWorld Financial Center buildings, One Liberty Plaza, Millenium Hilton, 90 Church Street

Smoke plume of 9/11 on Doppler radar

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

September 11, 2001September 11, 2001

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

Katrina!Katrina!

New OrleansNew Orleans

New OrleansNew Orleans

CanCan’’t Keep NOLA Down!t Keep NOLA Down!

Dauphin Island GymDauphin Island Gym

Gulf CoastGulf Coast-- Ecological NightmareEcological Nightmare

Gulf Coast Gulf Coast -- Small Business Small Business NightmareNightmare

Forest GumpForest Gump’’s Shrimper Fleets Shrimper Fleet

Now What?Now What?

TRIAGE:TRIAGE:

TThe First 48 Hours After a Disaster

Act QuicklyAct Quickly

Taking the right steps in the first 48 hours after a disaster

can mean the difference between total recovery and

catastrophic loss.

““First AidFirst Aid””

Before recovery personnel arrive:Before recovery personnel arrive:In a humid environment, turn off any In a humid environment, turn off any

electric or electronic equipmentelectric or electronic equipmentDO NOT TURN EQUIPMENT ON!DO NOT TURN EQUIPMENT ON!

If the equipment is smoky or sooty, If the equipment is smoky or sooty, avoid using itavoid using it

If possible, cut power to the premises If possible, cut power to the premises

MITIGATIONMITIGATION

Mitigation: Mitigation: The use of various techniques The use of various techniques to bring a business affected by to bring a business affected by

fire, flood or other disaster fire, flood or other disaster back to the way it wasback to the way it was ((““prepre--loss conditionloss condition””).).

Gaining ControlGaining Control

The first step in the restoration The first step in the restoration effort is controlling the effort is controlling the

environment.environment.

Managing the SiteManaging the Site

Emergency services performed at site Emergency services performed at site

Restoration personnel walk through the Restoration personnel walk through the site, with facility management and site, with facility management and insurance adjustersinsurance adjusters

All parties discuss needs and priorities to All parties discuss needs and priorities to guide recovery effortguide recovery effort

Coordinated EffortCoordinated Effort

Every contingency is different, based on the Every contingency is different, based on the type of event, building structure and the type of event, building structure and the

contents inside.contents inside.

The efforts of all recovery teams (structure, The efforts of all recovery teams (structure, contents and assets) must be coordinated.contents and assets) must be coordinated.

Types of DamageTypes of Damage

The two most The two most common causes of common causes of property damage:property damage:

WaterWaterFireFire

Water DamageWater Damage

Extracting the waterExtracting the waterDehumidificationDehumidification

Handling the property:Handling the property:ContentsContents

DocumentsDocumentsAssetsAssets

Water DamageWater Damage

Dehumidification equipmentDehumidification equipment on a largeon a large--scale lossscale loss

Fire DamageFire Damage

Smoke and soot debris Smoke and soot debris permeate premises and permeate premises and

equipmentequipmentRecovery personnel remove Recovery personnel remove contamination, deodorizecontamination, deodorizeAir handling system can reAir handling system can re--

contaminate everything if not contaminate everything if not properly cleanedproperly cleaned

Asset RecoveryAsset Recovery

ComputersComputersNetworksNetworksOffice equipmentOffice equipmentPhone systemsPhone systemsEnvironmental Environmental control systemscontrol systems

Security systemsSecurity systemsSwitchgearSwitchgearMachineryMachineryPrinting pressesPrinting pressesSound systemsSound systemsMedical equipmentMedical equipment

‘Assets’ include...

...and more

Importance of Asset Importance of Asset RestorationRestoration

Operating equipment thatOperating equipment that’’s damp, or s damp, or thatthat’’s sitting in a wet environment, can s sitting in a wet environment, can cause short circuitscause short circuitsRusting/corrosion causes failure in long Rusting/corrosion causes failure in long termterm

CorrosionCorrosion

Corrosion on water-affected computers

Importance of Asset Importance of Asset RestorationRestoration

Most equipment contains cooling fans, Most equipment contains cooling fans, which draw in moisture and which draw in moisture and

contaminants, depositing a dangerous contaminants, depositing a dangerous mixture that combines with dust already mixture that combines with dust already

present and can cause failure.present and can cause failure.

Internal DustInternal Dust

Dust-contaminated computer components

Corrosion RiskCorrosion Risk

Smoke and soot can mix with Smoke and soot can mix with moisture to create a weak (but moisture to create a weak (but still devastating) form of still devastating) form of hydrochloric acid.hydrochloric acid.

Assessing the Assessing the DamageDamage

Before attempting recovery, Before attempting recovery, you first must determine if you first must determine if

restoration of the equipment restoration of the equipment would be economically viable.would be economically viable.

Assessing the Assessing the DamageDamage

Simply looking at affected equipment is not Simply looking at affected equipment is not accurate enoughaccurate enoughChemical sampling can help assess damageChemical sampling can help assess damageFollowFollow--up testing verifies that restoration is up testing verifies that restoration is completecomplete

DecontaminationDecontamination

Sensitive electrical and electronic Sensitive electrical and electronic equipment must be cleaned with equipment must be cleaned with appropriate specialized cleaning appropriate specialized cleaning

solutions.solutions.Using the wrong chemicals could Using the wrong chemicals could

ruin equipment!ruin equipment!

Benefits of Asset Benefits of Asset RestorationRestoration

Minimizes business interruptionMinimizes business interruptionIn many cases, restoration is more In many cases, restoration is more

costcost--effective than outright effective than outright replacementreplacement

Before/AfterBefore/After

Smoke-affected printer

Contact UsContact Us

On call 24 hours a day, 365 days a year 1580 Louis Ave., Elk Grove Village, Illinois

(800) 805-0644www.disasterhelp.com