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Digitizing & Scaling Core Banking
Solutions at Data Action
Today’s speakers
David Roche, APAC Manager
Bizagi
Alexei Fey, CTO
Data Action
Brief Introduction to Bizagi
Transformation Story: Delivering Banking Solutions at Data Action
Q&A – Your Chance to Ask Questions
Quick run through of what we’ll be talking about
Today’s session
We help organizations to
transform into digital businesses
Global customers and partners
PARTNERS
Transformation Story:
Data Action
Data Action
Technology providers for the Mutual Banking Market.
What lending looked like before
Complex and costly to update
Inflexible and rigid systems
Poor user experience
What did our Credit Unions need?
• Back office efficiency
• Increased customer satisfaction
• Flexibility as the business changes
To transform our lending processes for the digital age
So how did we approach the project?
Understand the customer experience and user journey
Focus on building one requirement rather than a big bang approach
Engage with a ‘business-first’ mindset
Why did we choose Bizagi?
Ease of Use
Speed of Building Solutions
Flexibility
Insights and Analytics
Our Process Automation Platform
Implementation
Collaboration: getting IT and business from all credit
unions in the same room
Building Skills: Received Bizagi Instructor led training
Adopted iterative methodology to reduce risk
Integrated with existing core banking solution
What did we achieve?
Lending processes that deliver on customer needs
Built credibility in providing agile services
A platform for transformation of other processes
‘’The transformation has meant people now think about processes not just systems’’
Benefits
Able to provide new services, without the need for core banking migration
Provision of greater transparency across client organization workflows
Created a culture of process innovation across the business
What’s next?
What does our future look like?
Human-centred experiences, with back-office automation
Continual delivery of automated processes into forward thinking banks
A new capability to compete against new entrants and fintech providers
Thank You
WhitepapersCase Studies
For more information visitwww.bizagi.com
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