DevOps DC - Magic Myth and the DevOps

Magic,'Myth'and'the'DevOpsJennifer'Davis'@sigje

DevOpsDC(August(2015

1

Who$am$I?Automa'on)Engineer,)Chef

Co#Author)of)"Effec0ve)Devops"

DevOpsDays)SV)Organizer

2

Sparkly(devops(princess

3

Expecta(ons• talk&for&~40&minutes

• 3me&for&discussion&and&ques3ons&at&the&end&

4

GoalCommunica)on*and*Feedback

• Twi%er:)@sigje

• Email:)sigje@chef.io

5

Why?

6

Five%Pillars%of%Effec0ve%Devops• Collabora(on

• Hiring

• Affinity

• Tools

• Scaling

7

The$Devops$Compact• shared(mutual(understanding

• established(boundaries

8

High%Performing%devops%Teams%are%more%Agile30X$more$frequent$deployments

8000x$faster$lead$-mes$than$peers

2014%PuppetLabs%State%of%DevOps%Survey

9

High%Performing%devops%Teams%are%more%Reliable

60x$change$success$rate

168x%faster%mean%.me%to%recovery%(MTTR)

2015%PuppetLabs%State%of%DevOps%Survey

10

Devops'is'a'Myth

11

Mythsguide&behaviors.

12

Mythsbased&in&tradi+on.

13

Mythsexplain(the(world(and(our(significance.

14

Myths&are&the&oral&history&passed&around&to&give&value&to&the&

unknown.

15

Myths&...1"part"promise

1"part"warning.

16

Myths&are&magic.

Unseen,&invoking&behavior.&Influencing&us.

17

Myths&frame&our&choices.

We#can#make#inten+onal#selec+ons#based#on#our#values.#

18

Myths&are&programs.

Allow%us%to%alter%our%central%algorithm.

19

Insanity(is(doing(the(same(thing(over(and(over(and(expec4ng(different(

results.

20

Story&of&a&typical&team

21

22

23

24

25

26

27

28

Examining(Hidden(Myths

29

Myth:&Finding&"The&One"• rockstar

• ninja

• 10x/Engineer

30

Job$Req:$Site$Rebel$Engineer$(SRE)

Talented(team(of(Jedi,(we(have,(gained(significant(trac7on(that(a(business(model(has,(and(to(expand(a(real(need(<(<(quickly!(Looking(for(smart,(we(are,(energe7c,(to(grow(our(company(at(a(lightening(pace(hard<working(individuals(who(want(a(chance.(This(is(a(posi7on(that(is(relegated(to(the(shadows(not(<(your(contribu7ons(<,(have(drama7c(input(on(the(direc7on(the(company(goes,(thoughts(and(input(will.(There(are(a(variety(of(challenges(and(obstacles(that(await(you(and,(excited(to(see(how(you(go(about(solving(them,(are(we.(

31

• Cer%fied(Jedi(Master

• 4(years(lightsaber(experience

• ability(to(carry(80(lbs(for(1(mile

• X@Wing(pilot(license

• 24(hour(oncall

With%force%push%and%mental%persuasion%3%experience.%

To#join#and#contribute#to#a#team#of#smart#2#desire,#talented,#to#create#something#bigger#than#themselves#hard2working#individuals#

32

Myth:&Interview&as&a&gauge&of&skills

33

Myth:&Interview&to&iden0fy&the&"bad"&engineers

34

Myth:&Educa,on

35

Myth:&Outdated&Engineer

36

Myth:&Produc-ve&Loner

SPOF%as%an%individual%

37

"Used&to&Be"*isms

38

Myth:&The&"right"&way.• iden&fy)good)culture

• current)team,)background,)and)effec&ve)

39

Fear%Culture

40

Stormtrooper(Syndrome• Agency

• Adaptability:0Role0adherence

41

Role%adherenceFarm%boy

Smuggler

Princess

42

Constraining*individuals• A#developer#does...

• An#ops#does#...

to#the#detriment#of#the#team.

43

Learned'Helplessness

44

Borg%Syndrome• no$individuality

• no$family/outside$interests

• no$celebra5ons

• encourages$system$blindness

45

Red$Shirt• Tackling*challenges*

46

Cul$va$ng)Empathy• Collect(stories(

• Listen(

• Circle(back

47

Smarter'Teams'build'be/er'value• Lots&of&Communica/on

• Contribute&equally&to&team's&discussions

• Theory&of&Mind

• Increased&diversity

Why$Some$Teams$are$Smarter$than$OthersAnita$Woolley$and$Thomas$Malone

48

Speak&up

49

Why?• Change(your(organiza/on.

• Educate(peers.

• Influence(community(of(prac/oners.

• Be<er(ar/culate(your(values(and(ideas.

• Historical(significance.

50

Key$strategies• Explicit.*

• Informs*decision*making.

• Encapsulates*aim*and*key*values.

51

It#takes#a#thousand#voices#to#tell#a#single#story.#

—"Na%ve"American"saying

52

Listen• who%is%involved?

• what%is%the%current%state?

• cultures?

• beliefs?

53

Ensure'diversity

54

The$language$of$the$culture$also$reflects$the$stories$of$the$culture.$One$word$or$simple$phrasal$labels$o9en$describe$the$story$adequately$enough$in$what$we$have$termed$culturally$common$stories.$To$some$extent,$the$stories$of$a$culture$are$observable$by$inspec?ng$the$vocabulary$of$that$culture.$O9en$en?re$stories$are$embodied$in$one$very$culture@specific$word.$The$story$words$unique$to$a$culture$reveal$cultural$differences.$

Roger&C.&Shank

55

Vision&or&Mission&StatementClear&statement&about&the&problem

• direc'on

• iden'ty,management

• team,cohesion

56

57

58

59

60

61

Takeaways• Foster(more(story(telling(and(listening(in(your(team

• Iden3fy(the(stories(your(team(is(telling(now

• Share(your(stories(in(the(community

62

Thank&you❤

Twi$er'@sigje

Email&sigje@chef.io

63

Want%to%learn%more?Effec%ve'Devops:

Hiring&and&Tools

Training'at'Velocity'New'York

64

Chef%Training:

Devops'Accelerator

Jimmy%DiamondEmail:%jimmy@chef.io

65

DevOpsDays)Silicon)Valley

November(6*7,(2015

h"p://www.devopsdays.org/events/20157siliconvalley/

66

DevOps'or'DevOps'not.'There'is'no'try.

67

68