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Designing the search experience
by Tyler Tate, TwigKit
ux search
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AerospaceNews media
Broadcast
ElectronicsIntelligence
Healthcare
Local Government
“The range of navigational tools and visualisation
techniques are as important to the successful
adoption of an enterprise search solution as the
delivery of pertinent results.”
– Enterprise Search and Retrieval 2011/2012, Ovum
“Search usability accounted for an estimated 43
percent of the difference in employee productivity
between the best and worst intranets.”
– Designing Usable Intranets by Nielsen Norman Group
Search usability is important. Nielsen Norman
Group calculated that a 10,000-person company
whose intranet had poor usability would waste
$15 million per year in lost productivity in
comparison with an intranet with good usability.
Photo by David Woo
Photo by Paul Robertson
Photo by Paul RobertsonPhoto by Mark Hillary
?!Is this as good as it gets?
Classic information retrieval
Document DocumentRepresentation
QueryInformation
Need
Iterative information seeking
Lookup
Learn
Lookup
Learn
Investigate
Lookup
Learn
Investigate
Lookup
Explore
Investigate
Lookup
Learn
The Lookup Process
Recognise theneed for information
The Lookup Process
Recognizing a need for information
Recognizing a need for information
Known-item
Recognizing a need for information
Known-item
Navigational
Recognizing a need for information
Known-item
Navigational
Exploratory
Formulate the query
The Lookup Process
Autocomplete
Autosuggest
Instant Results
Run the query
The Lookup Process
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Review the results
The Lookup Process
Use Clear Titles
Use Hit Highlighting
Use Hit Highlighting
Colour-code results
Colour-code results
?
The Lookup Process
Investigate
Lookup
Learn
Investigate
Learn
Lookup
The learning process
2 3 4 5 61
The learning process
2 3 4 5 61
The learning process
2 3 4 5 61
uncertaintyapprehension
Selection
The learning process
2 3 4 5 61
optimism
Selection Exploration
The learning process
2 3 4 5 61
confusionuncertainty
doubt
Selection Exploration Formulation
The learning process
2 3 4 5 61
confidence
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Explore
Browse
Flexible !ltering
Data Visualization
Data Visualization
Data Visualization
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facet=”categories” title=”Top Categories” />
Related Items
Re-!nd
Highlight visited pages
Bookmark items
Recently viewed items
Recently viewed items
Organise
Assign to a group
Compare
Side-by-side product comparison
Chart comparison
Annotate
Comment on and rate saved properties
Investigate
Learn
Lookup
Learn
Investigate
Lookup
Monitor
Saved Searches
Email alerts
Email alerts
Collaborate
Collaborative bookmarking
Learn
Investigate
Lookup
We must think beyond the individual query and
help users accomplish their goals over time,
across space, and with the people they trust.
✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991
✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010
✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
ENTERPRISE SEARCHMeetupswww.searchmeetups.com
ENTERPRISESEARCHLondon
ENTERPRISESEARCHFrankfurt
Designing the search experience
by Tyler Tate, TwigKit
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