Conversational AI for Finance

Conversational AIfor Finance

Paris Bot Meetup. September 29, 2016Jon Phillips, Engineering DirectorKasisto

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Enable FIs to attract, engage and transact with customers via intelligent conversations, anytime, anywhere

Kasisto Overview

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• Launched in July 2014 at Fintech Innovation Lab; Offices in NYC, NY and Menlo Park, CA

• Spin off from SRI International, leading AI R&D lab and creator of Siri

• Very strong core R&D team – AI, NLU, ML, ASR experts from IBM, Nuance, SRI, Bell Labs, BBN, vLingo

Conversation is the new user interface connecting consumers to companies, products and services

Virtual assistants and bots are the new apps to power conversations

The power of conversation

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Conversation Meets AI•Exponential improvements in AI in the past

decade

•Abundance of data

•Growth in computing power

•Availability of building and training tools

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When Conversational AI is Fluent• Built and trained with deep domain expertise

• Data and customer interactions

• Knowledge and processes

• Rules and workflows

• Provide high utility - do more than search results

• Hold contextual, relevant conversations

• Speak the language of the business they serve

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Not all bots are created equal

BROAD COVERAGE

SHALLOW CAPABILITIES DRIVEN BY DEEP KNOWLEDGE

FOCUS ON DOMAIN EXPERTISE

Low IQ High IQ

Let’s buy an apple

Differences in Domain

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Language Usage

Domain Knowledge

Predictive

”I want to buy an apple”

“Show my transportation expenses”

“How much did I spent on atm fees this month” “Do you want to be alert”

KAI Data Framework

Machine Learning

Stat ModelsSeed

Grammars/Workflows

KAI - Live System

Users

AI Training

InternalAI Trainers

CustomerAI Trainers

Labeled Data

Labeled Variant Data

CrowdsourcedData

Development Test Set

Gold Standard Test Set

Functional Tests

Rich Finance Domain Data (anonymous)

Crowdsourced domain data – key to rapidly bootstrap new domains

AI Automation

Smart bots =

Conversational AI +

Domain expertise

MyKAI Banking Bot

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DEMO