Communication

Communication

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Communicationin Today’s

Organizations

Communication

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Objectives• Define communication• Improve interpersonal communication• List organizational communication barriers• Learn how to manage change by improving

communication• Discuss the role of telecommunications in

business communication

Communication

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The Communication Process

Encodes

Decodes

Receiver

Encodes

Decodes

Sender

Feedback

Channel

Noise

Communication

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Barriers to Interpersonal Communication

SemanticsPerception

Ambiguity Defensiveness Non-verbalElements

Communication

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Improving InterpersonalCommunication

Clarify Ideas

ListenActively

AvoidDefensiveness

Communication

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Interpersonal Communication

in the Workplace

Colleagues

Supervisors

Negotiations

Subordinates

Communication

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Organizational Communication

UpwardUpward

DownwardDownward

Formal

Informal

Lateral

Communication

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Barriers to Organizational Communication

• Distortion

• Rumors

• The grapevine

• Information overload

• Narrow viewpoints

Communication

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Barriers to Organizational Communication

• Status differences

• Organizational culture

• Slowed communications

• Boundary differences

• Diversity issues

Communication

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Improving Communication

Informal Horizontal

Upward Downward

Communication

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Work Group Support Systems

GroupDecision-SupportTelecommuting

Video conferencingElectronic Mail

Communication

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Internet-Based Communication

VirtualCommunities

BusinessPortals