Co lab lunch and learn user experience

User Experience

Presented by Mike Picher and Mircea Carasel

eZuce Verge multi-platform client• Releases 1 and 2

eZuce Outlook add-in

eZuce Verge Mobile

eZuce Salesforce.com integration

Framework for application integration• Presence and communications enabled applications

• Example: Zimbra integration

Here is what we will talk aboutUser experience is the single most important aspect of a UC solution

• Communication makes collaboration social

• eZuce Verge creates an immersive user experience

• Different means of communication intersect

• A new kind of client

eZuce Verge Multi-Platform ClientYour communications hub

Verge Demo

• Verge 1 is a 3PCC (Third Party Call Controller) and a IM client in the same time

• Verge 2 will evolve into a softphone with additional capabilities like Video and Screen Sharing

• Pictures below outline some of the new features:

1. Incoming call, ongoing call, transfer the call

2. Video call

3. Escalate the call into the user conference, video conference

Verge Release 2Evolving from a 3PCC client into a real softphone

Will evolve into a fully functional softphone (voice, video, screen sharing)

Verge Release 2Versatile communications client for all your needs

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Communications enables Outlook without Lync and without Exchange

Most sophisticated Outlook productivity add-on to date

Enhances employee productivity

Immersive User Experience – Outlook 2010Presence initiated communication

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Outlook Add-in Demo

Softphone integrated with Salesforce.com to initiate calls via click-to-call

Salesforce.com contact list and openUC address book access for direct dialing

Multi-platform – also works on Mac

Screen pops for incoming calls via Verge

Availability end of Q2

Plan for release 2 to work with openACD for outbound campaigns

Salesforce.com Softphone IntegrationExample of easy application integration using Web Services API

Enterprise Mobile Access integration

Conference Bridge Control

Company Phone Book

Missed Calls

Place Calls

Direct Voicemail Access

Web / HTML5 based for easy integration

Verge MobileExtending the reach of communications

Available end of Q2

Release 4.4 API applicable to Web and mobile clients:

• SIP and XMPP client APIs for native clients

• HTTPS REST API to access user specific features and information

• HTTPS SOAP API for admin relevant remote configuration

• XML-RPC API to query XMPP presence

Release 4.4 Client Integration APIsInitial set of capabilities

Release 4.4: Client Integration APIsopenUC / sipXecs client APIs

openUC / sipXecs is meant to facilitate communications enablement of applications and business processes

This requires a versatile API applicable to Web and mobile clients

• SIP and XMPP client APIs for native clients

• HTTPS REST API to access user specific features and information

• HTTPS SOAP API for admin relevant remote configuration

• New: Push based BOSH API for XMPP over HTTP

• New: Web Socket (WS) API for bi-directional information exchange with Web and Mobile clients

• Deprecated: XML-RPC API for presence

Framework for Application IntegrationFocus on application and business process integration

Framework for Application IntegrationopenUC / sipXecs client APIs

We recognize the importance of user experience and we are focused on it

Three key elements:

• Our own clients that optimize unified experience

• Third party clients to accommodate diverse needs

• Easiest application integration following standards

Enable and drive browser based client innovation

User Experience is a Key Selling PointDiverse user community requires openness and integration

Q&A