Cisco intranet case study " oct 2015

Elijah Lovejoy

IT Architect, Cisco.com & Cisco IntranetOct 23, 2015

Convergence @ Cisco

2© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

“Going forward, our new CEC will be my main platform for communicating with you. We’ve worked to streamline and simplify the CEC, and as we’re all moving fast, I hope you will use this to stay in tune with what’s happening at Cisco.”

– Chuck Robbins

Sept. 2015:• 4.2m page views• 103k unique visitors

3© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

ConvergenceCloud & SaaSWhat’s Next: Collaboration

Agenda

4© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Convergence

5© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Why does Cisco have different platforms for internal and external sites?

6© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Partner & Sales resources

Integrated with other pre-sales content on www.cisco.com (login required)

7© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

SalesConnect

8© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Employee connection is now one of six site areas

on www.cisco.com

(visible to employees only)

Quick Tasks for Employees

9© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Tues. Oct 15: 50k Visitors211K page views (178k home page views)

10© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

People, Process & Platforms

• From 2 biz and IT teams to 1 of each• Single brand and governance for all web sites• From 2 web content management systems to 1

11© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Cloud & SaaS

12© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

On Premise

• Web Content Management• Wikis• Email & Calendering• Case management tools

SaaS

• Box• Jive• Collaboration (Webex,

Spark)• HR Applications• SalesForce

13© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

• Casual authoring• Groups• Blogs

Jive enables casual content creation

14© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Jive: 50k users every week &180k Documents created in under a year

January June Oct0

10000

20000

30000

40000

50000

60000

Documents Created / week Visitors / week

15© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Box

16© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Salesforce

17© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Collaboration

18© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Collaboration

19© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

WebEx’s Business Day at Cisco

o Team Meetingso Large Online Events

o Customer Supporto Release Managemento Internal Priority Escalations

o Customer Meetingso Partner EngagementB2BB2E

Power Horse of ConC Conferencing850K Meetings / Month

Any Device

Content Focused Simple Schedule & Join Experience

Ops

43,000 Meetings / Day 172,000 Hours / Day 163,000 Attendees/ Day

20© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

SalesForce.com IntegrationCase Study

Goal: Increase Virtual Sales productivity by tying calls to deals and open programs

Solution: Click to Dial with analytics using Jabber SDK

Adoption: 75K Calls per Month, 100% adoption by user population

Value Opportunity: $9M/year productivity savings

21© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Rich social platformEmbedded collaboration features• Click to Meet

(WebEx)• Click to Call

(video or voice / Jabber + UC)

• Click to IM (Jabber)

Social Collaboration with Jive

22© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Unlimited virtual rooms

Introducing Cisco Spark

Persistent and secure messaging and file sharing

Face-to-face meetings with screen sharing

Superior business-class experience

Making Teamwork Simpler.

The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.

23© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

ConvergenceCloud & SaaSWhat’s Next: Collaboration

Recap

25© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Ben Thompson, https://stratechery.com/2015/unicorns/

“the technology industry is on the verge of the plateau of productivity, a steady march to remake industry after industry”

Vipul: What?