Case study-vicidial-span-bpo
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- 1. SPAN BPO (Pvt) Ltd & Vicidial How they scale up each
other. CEO: zyhir.khan Website:http://www.spanbpo.com Seats: 200+
Area: Iran Road City:Rawalpindi Country: Pakistan
Www.dialmyvici.com
- 2. www.vicidial.pk
- 3. Problem / Challenge 100+ in-house TSR (Tele sales
representatives) and same number almost outside TSRs from sub-call
centers. To achieve Vicidial cluster almost 5-6 servers required.
Keeping servers running and ensuring 99.999% up time is challenge
itself. Sub-Call centers agents frequent addition or removal is not
typical day-to-day vicidial task. Ensuring security of entire
infrastructure is indispensable. Unquestionable vicidial cluster in
cloud as its own discrete challenges eg ping response, selection of
datacenter and cost- effectiveness. www.vicidial.pk
- 4. Solution A scaleable vicidial cluster with a strong spec
core server as cornerstone of entire cluster. Reliable SAS and SSD
drives, a routine backup mechanism of system compliant to disaster
management. Highly tweaked for performance by using Nginx
(pronounced "engine-x") is an open source reverse proxy server for
HTTP, HTTPS, SMTP, POP3, and IMAP protocols, as well as a load
balancer, HTTP cache, and a web server. Geo strategic server in
France for fast-ping response and cost-effectiveness.
www.vicidial.pk
- 5. Results Having solid base of core-servers SPAN is ready to
expand (Stability is piece of cake!) Unified management of server
enable easy management of different campaigns in perspective of
technical and managerial functionality of server. Recourse sharing
is possible for different campaigns Having 5 different servers also
means more reliability in cluster also acts as fail-over model. As
result overall system is more reliable. We can conclude overall
vicidial cluster is reliable, scabale and high-performance
www.vicidial.pk
- 6. About DialmyVici From installation to Technical support and
training Dialmyvici team ensure success of "digital ecosystems" of
your business. From Tiny little things to big things we cover
details to ensure 99.999% up-time of your call center.
- 7. About DialmyVici From installation to Technical support and
training Dialmyvici team ensure success of "digital ecosystems" of
your business. From Tiny little things to big things we cover
details to ensure 99.999% up-time of your call center.