Between the apps gluecon session 05 27-2010

DATABASES

SAAS

ON-PREMISE

WEBSERVICES

CLOUD

Looking Between the Apps What Matters to CIO’s Evaluating Cloud Services

Rick NucciFounder and CTO

Boomi

Agenda

IntroductionDo CIO’s Want to Move to the Cloud?

Quick Backdrop

• “Wait haven’t we been doing Cloud for the last 30 years?”

• PLEASE PUT AN END TO THIS!

• Gut check:

• Most CIO’s are in “whiteboard phase” of their Cloud strategy

• Many SaaS applications deployed with no involvement or awareness from IT

• This is changing…

Drivers for Change

• Lower hardware investment?

• BORING!

• Not just about your Linux OS running in Amazon vs. your building

• CIO’s live with 80/20 paradox

• 80% budget goes to maintenance

• 20% goes to innovation

• THIS is real driver for change!

Why 80%: “Rev Lock”

Application Integration Spaghetti

Roots of Integration Complexity

• Closed systems + vendor priorities = API Optional

• Just write to the database!

• Application customization disconnected from API

• Wildly disparate integration standards, invocation models, programming styles

Result: Executives’ Concerns about Cloud Infrastructure Services

The CIO’s Perspectivevs. traditional SaaS purchaser

Top of Mind for CIO

• Debunking Hype

• Beware the Cloud Washer!

• Your application is one in a portfolio

• Focus on business processes across many departments

Simple Process Mapping

Web Form Signup

Product Purchase & Payment

Product Delivery

Technical Help & Returns

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Customer

Item

Lead Help Ticket

Process Flow

Core Entities

Simple Process Mapping

E-Commerce CRM Finance/ERP Support

Customer

Item

Lead Help Ticket

Core Entities

Applications

Today – SaaS Connectivity Principles

• Closed systems = No traction

• API not optional

• There is no database!

• Multi-tenancy architecture forces customizations to manifest in API

• We at least agree on a few things

• HTTPS, SOAP/WSDL, REST/WADL

Today – Big Mentality Shift

Who owns the integration problem?

• SaaS ISV – must solve during sales cycle

• Department purchasing SaaS: “I love your solution, show me how it connects to X”

CIO Impact on Buying Cycle

Key CIO Focus Areas

• Identity management• Centralized Access Control

• SSO:

• expect "trust authority" to be on-prem or saas

• Enterprise mashups• enterprise "widgets" to embed components of your application

• lookup-style API's

• fast and accurate access to enterprise data and transactions

• There are MANY more!• BI, Mobile, Operations, Compliance

CIO Questions

• Is your API part of your core product?

• Owned by product management?

• Integrated into SDLC processes?

• Do you charge extra for your API?

• “Oh, you wanted outlets for your electricity?”

• What is your API strategy?

• Best in class examples:

• “We offer free, open access to API and documentation as part of product evaluation”

• “You will come up with smarter uses of our API than we will”

Other API Best Practices

• API Versioning

• We won’t upgrade integration when app upgrades

• Version should be part of URL (ex. http://myapp.com/api/3.0)

• Query by last modified date critical

• Very common approach to capturing changed data

• Key need for BI

• Ensure API has throttling and batching mechanism

Financials

BI HRIS

Tomorrow: Transitioning to The Cloud

SaaS Application Custom Application

SaaS Applications PaaS Application

Public Cloud

Are we heading towards this again?

The Data Imperative

• Data transcends boundaries

• End-to-end visibility is top priority

• Data compliance is key

• Everything is de-centralized

• Integrate Everywhere

• You need an Audit Trail

• Centralize Development/Management

IDE & Ops Centralization

• Augment vs. “Rip & Replace”

• In line with SaaS strategy, in general

• Inefficiencies will become apparent, with greater SaaS adoption

The Role of Traditional Middleware

• Identity Integration

• User Experience Integration

• Process Integration

• Data Integration

Long Term Vision – “Virtual Suite”

Summary

• Strong business drivers exist for CIO Today

• CIO’s thinking about this now

• The way SaaS is purchased, delivered and supported will change significantly

• This is good for all!

Thank You!Rick Nucci@ricknucci

Questions?

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