Behind the Curtain: Operating an OpenStack Powered Private Cloud

Jeremy Hopkins, Technical Product Manager & Niki Acosta, Cloud Evangelista

January 30, 2015

RACKSPACE® HOSTING | WWW.RACKSPACE.COM

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6 RACKSPACE® HOSTING | WWW.RACKSPACE.COM

Who we are

Jeremy Hopkins!Technical Product Manager!

Jeremy.hopkins@rackspace.com!

Niki Acosta!Cloud & OpenStack Evangelista!

@nikiacosta!

About Rackspace

200,000+ CUSTOMERS

5,000+ RACKERS

9 WORLDWIDE DATA CENTERS

GLOBAL FOOTPRINT

CUSTOMERS IN 120+ COUNTRIES

PORTFOLIO OF HOSTED SOLUTIONS

Dedicated - Cloud - Hybrid Leader in Gartner Magic Quadrant

for managed hosting 2012, 2013 North America and EMEA

A Quick Primer on OpenStack!

PRETEND THIS IS A SERVER

OpenStack Cloud Software!

OpenStack Stats!

105,816 commits made by 1,941 contributors representing 1,651,797 lines of code!

17 RACKSPACE® HOSTING | WWW.RACKSPACE.COM 17

Rackspace Private Cloud!

Please take what we love about the Rackspace public cloud…!

And help us meet our!other security & performance !

requirements…!

How it came about…!

Open APIs!

Self-Service Model!

Rackspace Fanatical Support!

Expertise in large-scale clouds!

Location requirements!

Performance considerations!

Unique security requirements!

Cost Savings at scale!

RACKSPACE PRIVATE CLOUD SOFTWARE!

Optional Support from Rackspace • Powered by OpenStack • Secure & Scalable • Available Anywhere!

The Rackspace Private Cloud Taxonomy

Top Rackspace Private Cloud Use Cases

WEB-TIER APPLICATIONS

CONTENT CREATION & DELIVERY

SOFTWARE DEVELOPMENT

LIFECYCLE

MANAGING BIG DATA

Behind the Curtain!

Behind the Curtain

Designing Products, Operations Expertise & Services that

Customers LOVE

Dual Track Agile

Compute | Networking | Storage | Services | Usability

Key Functional Areas

Dual Track Agile

Product Development Tightly Integrated •  Product Manager – Full Time

•  User Experience Designer – Part Time/Shared

•  Architect/Engineer – Part Time/Shared

Product

Design Engineer

Dual-Track Agile

Focus on Experimentation •  Customer Validation

•  Low-Fidelity Mockups

•  High-Fidelity Prototypes

Measure Learn

Dual-Track Agile

How do we validate our experiments? •  Customer Interviews

•  Usability testing

•  Reference Customers

•  A/B testing

Dual-Track Agile

Sprint Planning

Backlog Item

Prototype

Experiment

Ideate

Prototype

Experiment

Ideate

Feature Request

Experiment

Ideate

Backlog Item

Experiment

Ideate

Dual-Track Agile

Dual-Track Agile (Kill Ratio)

51 50 49 48 47 46 45 44 43 42 41

Opportunity Backlog

Open Backlog Validated Killed Kill Ratio Target

Support Model

Level 1 Tech Support

(Triage)

Level II Ops/Engineering

Level III Developers/Vendor

Traditional Operations

Level 1 (Triage)

Dedicated Account Manager

Level II Ops/Engineering

OpenStack Admins, DevOps Engineers

Level III Developers

Rackspace OpenStack Developers/Specialists

RPC “Fanatical Support”

Model Architect Biz Dev Rep

Product Team

Level IV OpenStack Community

New Features/Bug Fixes Submitted Back to OpenStack

What we’ve learned after 3+ years of OpenStack Dev & Ops

•  Automate where you can

•  Leverage common tools & find skilled resources that know those tools

•  Plan for 24/7/365 Ops and Support for Production Environments

•  Eliminate single points of failure

•  Invest in training!

•  Invest in training

•  Give us feedback!

rpcfeedback@rackspace.com comunity.rackspace.com

OpenStack Release Process

•  Six month major release cycle

•  Starts at the Design summit

•  Milestone dates are agreed upon

•  Release candidates tagged about 3 weeks before major release date

•  Major release a few weeks before next design summit

Icehouse

EXIT 5

Havana

EXIT 12

Private Cloud Release Process

Havana

EXIT 11

4.1 4.2

Questions and Answers

Jeremy Hopkins!Technical Product Manager!

Jeremy.hopkins@rackspace.com!

Niki Acosta!Cloud & OpenStack Evangelista!

@nikiacosta!

RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218

US SALES: 1-800-961-2888 | US SUPPORT: 1-800-961-4454 | WWW.RACKSPACE.COM

RACKSPACE® HOSTING | © RACKSPACE US, INC. | RACKSPACE® AND FANATICAL SUPPORT® ARE SERVICE MARKS OF RACKSPACE US, INC. REGISTERED IN THE UNITED STATES AND OTHER COUNTRIES. | WWW.RACKSPACE.COM

VMware vs. Rackspace Private Cloud

•  Wired for DevOps and CI/CD •  No software licensing fees •  Fast Release Schedule •  Easy API Integration •  Workloads portable across

OpenStack environments

•  Focus on legacy IT environments •  High licensing fees •  Slow release cycles •  Not developer friendly

(developers will still seek 3rd party public cloud services)

•  Workload portability with public clouds presents compatibility issues

RACKSPACE PRIVATE CLOUD VMWARE CLOUD

Bottom line: VMware is not ready for the new, developer-centric world of cloud computing and can’t run your cloud for you

Deployed Services

Admin Reporting

Rackspace Tab - Welcome

Rackspace Tab - Training

Behind the Curtain: Operating an OpenStack Powered Private Cloud

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