04 01 workplace inbox

SAP Workflow Course

Section 01-01: Workplace Inbox

November, 2001

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Business Workplace

Contents:

• Use of Business Workplace

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Business Workplace : Objectives

• At the conclusion of this section, you will be able to:

• Use the features and functionality of the Business Workplace for workflow activity and monitoring of work items

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Business Workplace: Business Scenario

• The end-user interface of a workflow is the worklist of the Business Workplace

• You must accommodate the different requirements from all users

• Therefore, you want to learn about Business Workplace handling

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Provides Communications for Routing

Workflow

Send workitems to

responsiblepersons

Application

ChangeCustomer

Master

Changedocument

SD-Clerk

Prod. ManagerCredit-clerkSales Rep.

Change Productionplan

Change Productionplan

Adjust Creditlimit

Arrangevisit

Entry in each Business Workplace

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Automaticgrouping

Your logo and text

Tips/Tricks

Relatedobjects

Task description

Overviewtree

Worklist

Work itempreview

Work item text

Special work items

Business Workplace in R/3

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Execute

Forward ResubmitReplaceReserveDisplay

attachmentDisplay

Createattachment

Business Workplace - Worklist

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Processing work itemsProcessing work items- - displaydisplay- forward- forward- replace- replace- execute- execute- set to ‘done’- set to ‘done’- change deadlines- change deadlines- change priority- change priority- create attachment- create attachment- reserve- reserve- resubmit- resubmit

Processing work itemsProcessing work items- - displaydisplay- forward- forward- replace- replace- execute- execute- set to ‘done’- set to ‘done’- change deadlines- change deadlines- change priority- change priority- create attachment- create attachment- reserve- reserve- resubmit- resubmit

Individual configuration of displayed columns

Dynamic columns

Business Workplace - More Functions

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Technical info can be seen

Technical Work Item Display

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Work Item Display

Description is formatted

Attachments appear immediately and can be viewed by clicking

No technical details can be seen

Attractive appearance and clearstructure improve acceptancefrom users

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Work item functions

• execute• reserve/replace• set to ‘done’• forward• resubmit• deadline• attachments• reject

Collect all informationand activities in theenvironment of a work item

Further functions Work item descriptionFurther information

Object list Object list

Activity list

• agent• display history

• container info• step log

• technical data

• deadlines• forwarder• priority

• attachments• status

further objects;• add• display• delete from list

• add• execute• set to ‘done’• delete

Inbox: Extended Work Item Display

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Graphic workflow log

Workflow log

Detailssection

Chronological viewof the process

Details for each step

Green line showsprocess progress

Shows all recipients,possible and excludedagents

Workflow Log

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Processedworkflows

Status ofSteps

Objectsinvolved

Quick and easy overview of processes involved

Status of tasks at a glance

Improved ability to answer customer inquiries

Flows you started

Work items you’ve

executed

Work items you’ve

forwarded Currentagent

Workflow Outbox for Status Tracking

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SAP GUI for Windows

SAP GUI for HTML SAP GUI for Java

MAPI client

Views - Inbox

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Business Workplace: Summary

• The end-user interface of a workflow is the Business Workplace

• Different configurations can be defined by the user

• Different User Interface Alternatives (SAPGui for HTML, SAPGui for Windows, SAPGui for Java, MAPI clients)

SAP Workflow Course

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