The Age of the Customer

AGE OF THECUSTOMER

The Age of theCustomer

Improving Customer Experiencewith IT Software Solutions

Convenience Trust

Performance Personalization

An ERP system, which is a fully integrated softwaresuite used by businesses of all sizes to manage andtrack core business processes and resources, has thepower to personalize your customer and supplierexperiences with your company. Tons of datacomes in and out of a business on a daily basis thatit is becoming difficult for those without anefficient system to handle it all. Orders should beprocessed quickly, companies should be respondingto customer requirements more flexibly and ontime, and executives should have the right data attheir fingertips to view and share the latest insightsthrough analysis and reporting. Putting all thisimportant data into one database to keep track ofcustomer requests or behaviors can truly make adifference in their experience.

We live in a digital world; technology hasbecome so essential in order for us to connectwith everyone. Communicating effectivelybetween colleagues or departments andespecially with outsiders (ie. customers,suppliers, retailers, partners) is ultimately whatmatters most. It’s about forming relationshipsand trust with customers and personalizingtheir experience with your products and brand.

Many seem to think that business managementsoftware is solely for internal purposes; this is false.It’s for the entire business process; from internal useto external use, such as sending out invoices orreceiving purchase orders from retailers, orreceiving orders directly from a customer usingyour online eCommerce store. With the propersystem in place, these orders can be processed inminutes, by eliminating any manual data entry,where errors usually tend to occur.

It's crucial that customers and business partners areable to trust your business. If you promise fastshipping or quick and accurate order processingthen you better deliver. In order to perform anddeliver what you promise you need to use the bestsoftware to keep track and manage it all efficiently,without human intervention and errors. Reduce thetime it takes to process orders or send outshipments, all the while listening to your customersneeds and requests will be essential in gaining theirtrust.

Bottom line: it’s about the customers. Get on board with an integrated business solution that can help manage yourbusiness processes. Visit www.erpWizard.net today!

Created by NAMTEK Consulting Services

Being able to easily talk to a representative fromyour company or purchase your products orservices without hassle, can make a customer'sexperience even better. This is why manycompanies are realizing that having an eCommercesite is not only there to increase sales and revenuebut also to accommodate customers and make theirlives easier. Convenience plays a big role when itcomes down to choosing which brand a customer isgoing to go with.