How to Encourage Non-Development Teams to Use JIRA and Confluence

• JAMES P. HILVING • SOFTWARE ARCHITECT • MASERGY COMMUNICATIONS JAMES.HILVING@MASERGY.COM • @JNETNIX

How to Encourage Non-Development Teams to Use JIRA and Confluence

Topics

Sell to Administrators and Developers

Sell to Non-Developer Managers and Users

Execute in Confluence Execute in JIRA

Sell to Administrators and Developers

BE LAZY

C H A N G E H I S TO RY M A C R O

TA S K L I S T S

J I R A I S S U E S M A C R O

Confluence Tools

V I E W T R A C K E R

I S S U E C O L L E C TO R

JIRA Tools

JIRA Tools

P U N C H - T H R O U G H ( C R E AT E I S S U E D E TA I L S ! I N I T. J S PA ? )

CreateIssueDetails!init.jspa?pid=10852&issuetype=3&summary=Test%20a%20Punchthrough%20URL &description=<hey%20user,%20enter%20useful%20stuff%20here>&labels=hell_yea

S AV E D J Q L F I LT E R S

JIRA Tools

project = ABC AND issuetype in (Problem, Inquiry, "Service Request") AND statusCategory != Done AND ( updated <= -1h AND priority >= Critical OR updated <= -4h AND priority = Major OR updated <= -12h AND priority = Minor OR updated <= -1d AND priority <= Trivial OR status = "To Do")

S I M P L E

A D VA N C E D ( D O N O W )

D ATA B A S E C U S TO M F I E L D ( K E P L E R - R O M I N F O )

JIRA Tools

JIRA ToolsJ E M H

( J I R A E N T E R P R I S E M E S S A G E H A N D L E R )

Sell to Non-Developer Managers and Users

SOME CHANGE

Semantics

“ The meaning of a word, phrase, sentence, or text. “

F O L D E R O N Y O U R H A R D D R I V E

O L D WAY

Confluence Parallels

N E W WAY

PA G E I N S I D E A S PA C E

S U B - F O L D E R S I N Y O U R H A R D D R I V E

O L D WAY

Confluence Parallels

N E W WAY

A PA G E U N D E R A PA G E

C O N T E N T S I N A F I L E

O L D WAY

Confluence Parallels

N E W WAY

A PA G E

F I L E N A M E - V 2 . D O CF I L E N A M E - V 3 . D O C

O L D WAY

Confluence Parallels

N E W WAY

PA G E H I S TO RY

S AV E F I L E N A M E - V 3 . D O C A S P D F

O L D WAY

Confluence Parallels

N E W WAY

E X P O R T A S P D F

O R G A N I Z E F I L E S B Y F O L D E R

O L D WAY

Confluence Parallels

N E W WAY

A D D L A B E L S , A N D L A B E L S , A N D M O R E L A B E L S !

S P R E A D S H E E T O F TA S K S

O L D WAY

JIRA Parallels

N E W WAY

I S S U E S

D ATA A U TO - F I LT E R I N A S P R E A D S H E E T

O L D WAY

JIRA Parallels

N E W WAY

J Q L S AV E D A S A F I LT E R

S P R E A D S H E E T TO R E P O R T O N S TAT U S O F TA S K S

O L D WAY

JIRA Parallels

N E W WAY

D A S H B O A R D

D O C U M E N T P R O C E S S E S A N D P R O C E D U R E S I N F O R M A L

T R A I N I N G

O L D WAY

Confluence/JIRA Parallels

N E W WAY

C O N F L U E N C E PA G E W I T H P R O C E S S E S A N D

P R O C E D U R E S T H AT L I N K S TO J I R A J Q L

Execute in Confluence

SIMPLE & FAMILIAR

Example - Revenue’s New Home

Example - Revenue’s Home

Example - Revenue’s Home Today

Make It Easy To Add Content

C R E AT E F R O M T E M P L AT E S H O W A N D S E A R C H

Example - Test Equipment Page

Execute in JIRALET IT GROW

Step 1 - NO!

Step 1 - NO!

Step 1 -YES!

Add a Queue

Add a Cancel

Wait on Things

Change Control

Change ControlS TAT E M AT R I X

JIRA Landing PageC O N F L U E N C E PA G E

BE LAZYSOME CHANGE

(Semantics)

SIMPLE & FAMILIAR LET IT GROW

Topics

Thank You

• JAMES P. HILVING • SOFTWARE ARCHITECT • MASERGY COMMUNICATIONS JAMES.HILVING@MASERGY.COM • @JNETNIX