Enterprise Wikis: Boldly Go Where No Wiki Has Gone Before - Ian Hostetler

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In this talk, Ian Hostetler, operations analyst for Independent Project Analysis, shares his four strategies for successful enterprise wiki adoption. Hostetler will share the importance of system structure, wiki governance, process implementation, and end-user communication to prepare any company for success in streamlining internal communications at scale.

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IAN HOSTETER • OPERATIONS ANALYST • INDEPENDENT PROJECT ANALYSIS, INC. • @IM_HOSTETLER

Enterprise Wikis:

Boldly Go Where No Wiki Has Gone Before

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Natural growth without direction

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Flexible ≠ Organic"

Defining Our Problems

= What first? Collaborate Resistance Control

Most Flexible" Least Flexible

Personal" Project" Community" Global"

Personal Space!

Personal Space!

Project Spaces!

Community Spaces!

Community Spaces!

Global Spaces!

Defining Our Problems

= What first? Collaborate Resistance Control

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• An exaple of a pie chart.

20-2930-3940-4950-5960-6970+

IPA’s Age Comparison

20-29

30-39

50-59

40-49

4%

Communication Plan!

Governance or Oversight Board

• What is a Governance or Oversight Board? •  A governing body that relates to processes and decisions that seek to define actions, grant power and

verify performance

• Who should be on the Governance Board?

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The Results – 4 years later 250 Users/Personal Spaces

80 Project Spaces 15 Community Spaces

13 Global Spaces 350,000 Views

Thank you!

IAN HOSTETLER • OPERATIONS ANALYST • INDEPENDENT PROJECT ANALYSIS • @IM_HOSTETLER