Embracing a Remote Workforce - Our Practices for Global Productivity and Communication

Practices for Global Productivity and Communication

Embracing a Remote Workforce

platform

2013

Auth0Global by the Numbers

285K

Sent by Auth0 in July of 2017.

Slack messages/month

30

200 employees 30 countries6 continents

Countries

65% percent of Auth0 are full time remote.

Remote Workforce

65%

1 per Year 2017 was in Cancun, MX

Annual Offsite

1

Rethink Identity. Think Auth0.

Auth0 simplifies the most complex identity challenges with a powerful, secure,

extensible, and easy to integrate platform that’s powered billions of logins

Remote Workforce by the Numbers

$78M 680M43%Global Remote

WorkforceGallons of Gas per Year Saved

Saved with Remote Workers

2017 GOING GREENAETNA

Source: https://remote.co/10-stats-about-remote-work/

WHY GO REMOTE?

#1 Talent - hire the best person regardless of geography.

#2 Competition - avoid competitive hiring metro areas.

#3 Diversity - supports diversity in culture, language, etc.

#4 Culture - creates a culture of respect and trust.

CulturalPillars

HIRE THE BEST.REGARDLESS OF GEOGRAPHY.

GIVE FEEDBACK.WE ALL MAKE EACH OTHER BETTER.

NO JERKS.TALENTED, BRILLIANT JERKS DO NOT BELONG HERE.

USE DATA.MAKE DECISIONS ON DATA, NOT OPINIONS.

RESULTS MATTER.WE VALUE RESULTS OVER HARD WORK.

CUSTOMER VALUE.ALWAYS COMES FIRST.

CHALLENGES YOU WILL FACE

HIRING COMMUNICATION & COLLABORATION

CULTURE & LEADERSHIP

HIRING.ENGAGEMENT LOGISTICS

Hire as contractor or as employee? As self-employed or company? Open an office? How to pay? Do we ship hardware or buy local?

Use a Private Employer Organization (PEO) as you grow into new countries.

HIRING.COMPENSATION

What should we pay in each location? What currency should we commit to?

Do your research, no shortcuts (currency exchange, inflation rates).

HIRING.FINDING CANDIDATES

How do I find and attract the best talent worldwide?

WW job boards (“we hire remote” note, “remote-first” culture)

COMMUNICATION & COLLABORATION.TIMEZONES

With a distributed team it’s hard to find a time that works for all.

Embrace It - not all problems solved with meetings => asynchronous communication to share information.

COMMUNICATION & COLLABORATION.COMMUNICATION CHANNELS

Certain types of collaboration are more effective through different types of communication channels (debate over email).

Flexibility and Pragmatism: There is no “silver bullet” tool.

COMMUNICATION & COLLABORATION.KNOWLEDGE SHARING

How to avoid silos of one and prevent the same problem from being solved more than once within a team?

Experimentation! Promote sharing information between team members.

INTERNAL SITE

CULTURE & LEADERSHIP DEVELOPMENT. CONNECT

How to ensure everyone feels connected and part of the greater team, especially those who work remotely?

Interactive tools, annual offsites and weekly 1:1s are ways to keep connections alive & healthy.

CULTURE & LEADERSHIP TRAINING. DEFINE

How to ensure clarity of what the Company Values ‘look like’ and how they impact and influence Culture?

Lead by example 24/7.

Leaders drive Values.Values drive Behavior.

Behavior drives Culture.Culture drives Performance.

CULTURE & LEADERSHIP TRAINING. ALIGN

How to build a common foundation for all Leaders as they join with varying levels of experience?

A high performing culture starts at the top. All leaders play a key role in shaping and sustaining the culture.

Key Takeaways

- PEO as you grow into new countries.

- Compensation research.

- WW job boards.

- Embrace different TZs.

- Flexibility and Pragmatism: one tool does not fit all.

- Experiment!

- Include all team members input.

- Provide examples of non-acceptable behaviors.

- Monthly manager training sessions.

HIRING COMMUNICATION & COLLABORATION

CULTURE & LEADERSHIP TRAINING

Questions?

www.auth0.com