Axa Case Study with OutSystems

Claims Tracking Made EasyHow AXA Used OutSystems to Build Its Insurance Portal Fast

in insurance, AXA wanted to strengthen its relationships with independent brokers.

As a worldwide

leader

The company knew that one way to do so was by eliminating one of the brokers’ biggest pain points:

having to call AXA’s overburdened customer service center and wait on hold.

To make that happen, AXA needed to build a new online portal to give brokers immediate access to customer claims data from any device.

But doing so was a lot easier said than done.

That’s because the company’s IT team spent most of its budget maintaining existing applications and aging legacy systems.

It didn’t have the time, budget or resources to take on new projects, let alone a portal accessible by mobile phone, tablet and PC.

AXA ultimately decided that working with a low-code platform was the

bestsolution.

They ultimately decided to partner with OutSystems for

3 reasons

OutSystems enables fast and agile development, testing, deployment and management of applications.1

2 OutSystems is an open platform with no vendor lock-in, ensuring a high level of comfort and portability.

3 OutSystems makes it easy to integrate legacy systems with new applications.

Armed with OutSystems, AXA got to work.

Just three months later, the company’s IT team had its new eServe insurance portal up and running that integrates with its legacy system...

That’s about half the time that it would have taken using traditional development methods.

Now brokers can instantly retrieve their customer’s claim information 24/7 from any device.

Plus, they say that the new system is intuitive and easy to use. Meanwhile AXA couldn’t be

happier.

Not only were they able to quickly build an eServe insurance portal that brokers love, calls to customer service have slowed way down, saving AXA a lot of money.

Today more than 3,000 brokers use the portal to instantly access data from 260,000 claims every year.

+3.000brokers

260.000claims

Going forward, AXA plans to continuously improve its eServe portal to provide additional benefits to brokers and customers.

Better still, OutSystems has given AXA a viable way to modernize all of its legacy systems going forward as part of its digital transformation.

Why not take a tour of the platform?

https://www.outsystems.com/platform/

Want to learn more about how OutSystems can help you?