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TechnologySummit 2015
© Copyright 2015 ABBYY Technology Summit
COMPETITIVE WIN AT A MAJOR CANADIAN COURIER SERVICE PROVIDER
Qamar Ganie, Data Capture Practice Manager, Process Fusion Inc.
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Agenda
● Using Other OCR / Workflow Toolkit = Disaster
● Winning with ABBYY
● Lessons Learned, Sharing our Experience
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About Process Fusion Inc.
About the Presenter
Systems Integrator● Enterprise Fax● Data Capture Solutions● Document Management Systems● Business Process Automation● Secure Email / File Transfer● Private Cloud Hosting Services
● Data Capture Practice Manager● Six Sigma Black Belt● 15+ Years in IT, 10 Years in delivering OCR / Workflow Solutions
Process Faster. Share Securely
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About Purolator Inc.● 91% owned by Canada Post● One of the larger local courier companies in Canada● More than US $1.5 Billion in Revenue (2014)● 11,000+ employees● More than 1M+ pieces handled daily● Numerous facilities:
● 170 operations facilities● 125 Shipping Centers● Over 309 STAPLES locations
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The Project Requirements
● Scan between 25K – 45K waybills per day!● 50% of waybills need to be processed within 8 hours of receipt!● Verification client for 20+ concurrent operators● Provide in depth reporting● Image overlay functionality● PCI compliant environment
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The Competition
Custom built workflow system w/ 3 parts:
1. Queue / Workflow management
2. Core OCR operations3. Verification
● All document processing workflows require customization involving teams of developers across two continents (very limited UI configuration)
● A new workflow could take 30+ days to be designed, developed, and deployed
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The Disaster
● 3 months into project execution
● No proper workflow available!
● Customer on the verge of cancelling project contract
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Winning with ABBYY
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ImplementationTask Details
Project Kick off October 2014
Initial templates, workflows in FC November 2014
Pre-production environment ready December 2014
Production run (3 month burn-in period) January – March 2015
Build PCI compliant zone June – July 2015
● Less than 45 days to design, build, and deploy a working data capture solution
● Able to develop a PCI compliant zone while continuing to run FlexiCapture with little or no downtime
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Infrastructure
Production (Clustered) SQL Server & Network
File Share
Application Server 1
WAN LINK
Production Environment
Disaster Recovery Environment
Verification Stations (x20)
Production Scanners (x4)
Application Server 2
Processing Server
SQL Server & Network File Share
Application / Processing Server
Processing Stations (x18)
100 CPU Cores
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LicensingItem Details
Version Production – FlexiCapture 11 Distributed
PPY Production – 10 Million pages – Fixed Form
Modules Production – 20 Additional Verification Stations
Other Environments:• Development• UAT (User Acceptance Testing)• SIT (System Integration Testing)
3 x FlexiCapture Distributed – Starter Pack• 20,000 PPY• 3 Additional Verification Stations
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Sample Waybill with Color Drop
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Image Overlay - Disabled
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Image Overlay - Enabled
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Advanced Workflow
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Advanced Workflow – Custom Stages
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Sample Waybill with Credit Card Fields
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Payment Card Industry (PCI) ComplianceStandard Details
Secure Network • Hardware and Software firewall
Protect Cardholder Data • 256-bit AES encryption on ALL hard disks• Encryption SQL databases
Maintain a Vulnerability Management
• Enterprise antivirus / antimalware• Regular and schedules scans
Implement Strong Access Control Measures
• Division of duties• Documented processes
Monitor and Test Networks • Random / scheduled intrusion detection
All PCI standards implemented with little or noimpact to production operations!
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Before vs AfterBefore After
Operators 45 operators across two,8 hour shifts
17-19 operators in one,8 hour (or less) shift
Digitization No soft copies, all waybills are stored in banker boxes
• All waybills are scanned and saved electronically.
• End customer in process of shredding already scanned pages.
PCI Compliance
• Non-existing• Little or no documented
processes• Fully enacted PCI compliant
zone
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Lessons Learned, Sharing our Experience● FlexiCapture is flexible enough to address most, if not all,
workflow needs● FlexiCapture scripting entry points are unparalleled● FlexiCapture is scalable and can easily add components● High impact bugs fixed in relatively short timeframes!
● ABBYY able to escalate and give priorities to major issues quickly● Moving FlexiCapture Projects across different environments is
easy (Development to UAT to Production )● Competitive pricing is available from ABBYY
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QUESTIONS
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