North Dakota Bankers Association - Social Engagement Strategy

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Old industry plus conservative midwest values do not usually equal an environment where new technology can thrive. However, I presented to a group of banking marketers from all over the state of North Dakota who were ready and willing to get going on their social media strategy.

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Socially Accepted Realizing your customer engagement

experiences in real time.

@MaxKringen

What is ‘Social Media’? •  It’s where we: – Create – Store – Organize – Publish – Syndicate – Critique – Share –  Text, Photo, Video Content

What is ‘Social Media’? Traditional Social

You are your bank’s champion of social media and you are brand advocates who

humanize their brand and build relationships while telling your

organization’s story in an authentic way.

So let’s throw out some Facebook posts

and a tweet right?

Nein.

It’s time to be strategic about

content.

Planning Collaborating

Executing

Planning

Goals and objectives: •  Why are you using social media for your organization?

–  Build Community –  Reach New People –  Drive Traffic –  Listening –  Engaging in Real Time Discussion

•  What do you hope to gain? (Goals) •  What are the ways you’re going to do this? (Objectives)

Identify groups of people who currently follow you on social media and groups you

want to follow your organization.

•  What are your objectives for each segment?

•  What are the ways you will get them to follow you?

Integration •  How are you going to integrate social into

your everyday life? •  What do you already create that can now

become social content? •  What ways do you integrate social media

with other forms of communication?

CHANNEL SELECTION

Platforms to connect

Platforms to connect

Connect with Potential Clients Current Clients

Colleagues

Platforms to connect

Listen to conversations. Tweet it up.

Twitter 1-2-3 •  Ready to bump up your Twitter strategy?

• 1 Unique Tweet • 2 Call Outs • 3 Retweets

Platforms to connect

This is where your demographics are

already living, playing and interacting.

Platforms to connect

Free SEO

COLLABORATE

Who’s going to TWEET?

Identify the leader of your social media team.

Who is a part of the social media team?

We have folks all over the region! How we

collaboratin’?

Beautiful, strategic, well planned, full of lines

CONTENT CALENDAR

EXECUTE

NEAT FACTS! BUT what

messaging works in social?

Make it PERSONAL

Make it

Visual To  establish  a  strong  social  media  presence,  you  need  to  be  bold,  take  risks,  and  think  crea7vely.  Don’t  swim  in  the  same  sea  of  uniform  and  uninspired  bank  Facebook  profiles.  Instead,  experiment  with  your  page  to  see  what  resonates  with  people.  For  example,  you  could  hold  contests,  have  giveaways,  or  talk  about  your  community  work.  Whatever  you  do,  don’t  be  afraid  to  experiment  and  tweak  your  approach.    

Take a Risk. To  establish  a  strong  social  media  presence,  you  need  to  be  bold,  take  risks,  and  think  crea7vely.  Don’t  swim  in  the  same  sea  of  uniform  and  uninspired  bank  Facebook  profiles.  Instead,  experiment  with  your  page  to  see  what  resonates  with  people.  For  example,  you  could  hold  contests,  have  giveaways,  or  talk  about  your  community  work.  Whatever  you  do,  don’t  be  afraid  to  experiment  and  tweak  your  approach.    

h"ps://www.facebook.com/hashtag/fedupface  

Be FUNNY

Grandma Dolly Rule

Stay CURRENT

Ask Questions

BeResponsive

Be Consistent!

Measure Twice Report Once

(every month)

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You miss 100% of the shots you don’t take.

THANK YOU!

#Holla at me.

MaxKringen me@maxkringen.com

@maxkringen Linkedin.com/in/maxkringen

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